Regional Operations Manager Benelux

Upway is looking for a Regional Operations manager for the Benelux region. This is a management role for someone who combines strong customer empathy with operational discipline, and who can bring structure, clarity, and consistency to complex, fast growing environments. The Regional Operations Manager oversees all customer-facing operations, from pre-sales to warranty management, logistics Quality and new demand models ( such as Leasing ) for the Benelux market. They will work closely with the General Manager, UpCenter Operations team (particularly the UpCenter leads of Amsterdam and Antwerp) and product and central teams to identify, implement, and monitor operational improvements across the business. Key Responsabilities Costumer Care Manage a growing team of 15+ support agents including team leads. Ensure quality standards are met, analyze customer feedback to keep raising the bar. Own escalations and recovery — senior owner for major customer issues, coordinating internally and turning bad moments into trust-building ones. Act as the Voice of the Customer into product, commercial, and ops. Be the Primary point of contact for leasing partners on operational and support matters. Logistics Responsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes. Be the point of contact for our main logistics partner, ensuring the best customer experience. Skills, knowledge & expertise Strong academic background 2/3 years of experience in Operations, with previous experience in customer care operations seen as a plus Previous people management experience is a plus Fluency in Dutch and in English Ability to be both operational and data driven Good problem solving skills Comfort with working in a fast-paced and changing environment Attention to details and obsession for operational excellence Readiness to be fully accountable for a complex operational scope Why join Upway Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life. Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy. Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.