Regional Practice Support Manager

Regional Practice Support Manager & Curve Trainer Position Summary The Regional Practice Support Manager & Curve Trainer is a role responsible for supporting operational performance across a group of dental practices while leading the implementation, training, and optimization of Curve dental software. This individual partners closely with Practice Administrators, doctors, and clinical teams to drive consistency, improve workflows, and ensure successful adoption of technology. The role requires a balance of strategic oversight and hands-on execution, with a strong emphasis on training, process improvement, and operational excellence. Key Responsibilities Regional Practice Support Support day-to-day operations across assigned practice locations, ensuring alignment with organizational goals and standards Partner with Practice Administrators and doctors to monitor and improve key performance indicators, including production, collections, new patients, and schedule efficiency Identify operational challenges and implement solutions to improve workflows, patient experience, and overall performance Conduct regular check-ins and performance reviews with office leadership to drive accountability and results Assist with budgeting, forecasting, and financial performance alignment in partnership with leadership Support staffing decisions, onboarding, and team development across locations Curve Software Training & Implementation Serve as the subject matter expert and primary trainer for Curve dental software across all assigned practices Lead onboarding and implementation of Curve for new practices and team members Develop and deliver structured training programs (in-person and virtual) for front office, clinical, and leadership teams Provide hands-on support during system transitions, ensuring minimal disruption to operations Train teams on best practices for scheduling, billing, reporting, and clinical workflows within Curve Monitor system adoption and identify opportunities for improved utilization and efficiency Training & Development Create and maintain training materials, standard operating procedures (SOPs), and reference guides related to operations and Curve usage Coach Practice Administrators and team members on operational best practices and performance improvement Support onboarding and continuous education for new hires across multiple roles Foster a culture of learning, accountability, and continuous improvement Standardization & Process Improvement Drive consistency across all assigned locations by implementing standardized workflows and operational processes Partner with leadership to refine and improve systems, policies, and procedures Identify inefficiencies and recommend scalable solutions to improve productivity and patient experience Act as a liaison between operations and technology, ensuring tools and systems are effectively leveraged Compliance & Quality Assurance Ensure adherence to company policies, procedures, and regulatory requirements Support audits and operational reviews to maintain high standards across all locations Promote a high level of patient satisfaction and team engagement Qualifications Bachelor’s degree preferred; equivalent experience considered 3–5+ years of multi-site operations experience, preferably in healthcare, dental, or a service-based environment Experience with Curve system required Proven experience in training, coaching, or onboarding team members Strong understanding of operational KPIs and performance management Ability to travel to practice locations as needed Skills & Competencies Strong leadership and relationship-building skills Excellent communication and presentation abilities Highly organized with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Problem-solving mindset with the ability to adapt to change Comfortable working with technology and driving adoption across teams