Regional Support Technician

Regional Support Technician About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. Key Responsibilities: Provide on-site vehicle repair service for end customer Offer remote technical support end customer to solve the technical problem Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated form customer Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real-time vehicle handling progress Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team Closely work together with the BYD & Denza department Perform on site technical support during launch and other events where Denza products are being displayed Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release Skills, Qualifications, and Experience Required: Solid knowledge of mechanical and electrical systems. Fluent in Dutch or French and English; Chinese language skills are a strong plus. Excellent communication skills with a strong problem-solving mindset. A strong team player with the ability to work independently on technical issues. Valid driving license and certification for high-voltage system operations. Willingness to travel frequently to provide on-site support. Prior experience in electric vehicle aftersales service is highly preferred. We Offer: Competitive remuneration based on performance and experience. Opportunities for department and company-wide team building events. A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy. Location: Belgium Type of Employment: Full-time Department Aftersales PC Locations Brussels Remote status Hybrid Brussels About BYD Europe As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.