Registration Coordinator

Position : Registration Coordinator Reports to : Registration Manager / Senior Registration Manager Department : Academic Affairs - Registration, Study Abroad Location : Remote, US field-based Who we are: CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world. Why work with us: You will change the world . CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change! You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: Paid time off and Parental leave Gym Reimbursement Program Employee Assistance Program Short-term & Long-term Disability 6 floating Fridays (based on our eligibility rules) CIEE Study Abroad Program discounts 403(b) Retirement Plan with employer contribution Insurance Coverage (life, travel, medical, dental, and vision) Flexible Spending Accounts/Health Savings Accounts (medical and dependent) Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place. Who you are: The Registration Coordinator (RC) manages operational tasks, quality assurance, and processing for all aspects of course registration, grade reporting, and academic policy compliance. The coordinator will partner with overseas staff to operationalize and deliver academic programming for college level study abroad programs. The Registration Coordinator possesses specialized academic and cultural knowledge related to the countries for their assigned portfolio of programs and has an eye for detail to ensure participants are adequately prepared for the academic aspects of their study abroad experience. CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world. What you’ll do : Manage reports and data analytics related to course selection and grade reporting. Assist with the review of Marketing and web materials related to academics and courses. Manage data entry of course offerings and syllabi, ensure compliance of student registrations, as well as production and delivery of final grade reports. Ensure regular, timely, and accurate processing of registration, reporting of all grades, and execution of administrative tasks. Maintain accurate grades and registration records for participants, in coordination with local CIEE staff, in Salesforce and other internal databases. Serve as primary resource for CIEE US staff, CIEE international staff, program participants, parents, and sending institutions, for all registration, grades, and academic policy matters. Maintain the confidentiality of student academic records in accordance with and in compliance with the regulations of the organization as related to higher education, the General Data Protection Regulations (GDPR), and the Family Educational Rights and Privacy Act(FERPA). Work with overseas CIEE staff to resolve academic policy issues; escalate cases as necessary to a manager. Perform other duties as assigned. What you’ll bring: The ideal candidate will possess: Bachelor’s degree. A minimum of 3 years of full-time, administrative experience, including demonstrated customer service skills Experience working in higher education administration, student affairs, or student services. Strong organizational skills, attention to detail, and the ability to navigate a remote work environment. Ability to manage multiple projects and deliver results in a timely manner. Ability to communicate informal tion across cultures with Study Centers, educational institutions, students, and parents via email, phone, Microsoft Teams, or Zoom on a regular basis. A high level of comfort with learning new technology, databases, and troubleshooting technical issues. Excellent written and oral English communication skills. Experience within a college or university Registrar’s or study abroad office strongly preferred. International study or work experience or experience working with people from a wide variety of cultural backgrounds, strongly preferred. Intermediate knowledge of Microsoft Excel and Salesforce is a plus. Readiness to grow and develop yourself, our client group, and our Company. Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture. CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. Due to federal regulations and CIEE policies, a background check and education and employment verification will be conducted as conditions of employment.