Registration & Enrolment Officer

As a member of our busy Registration and Enrolment Team, you will provide a high quality and seamless service to students throughout the start of their academic year, developing an expert knowledge and understanding of online registration and enrolment. This is an exciting and varied role, working closely with a variety of teams across the University and within partner institutions. About the Role You will build strong working relationships with teams across the University, working closely with other professional services teams and colleagues at other educational locations throughout the academic year. Within the role you will take the lead on student enquiries, and manage student identification checks, escalating where appropriate and will focus on providing excellent customer service to students and colleagues. You will also provide feedback to the Registration and Enrolment Manager regarding the registration process and associated communications throughout the academic year, to ensure a smooth process for students. In addition, you will also produce enrolment reports and work with appropriate teams to enrol students. About You Excellent customer service experience Working relationships Problem solving skills Administrative experience Experience with communications Experience producing reports Experience with student record systems Experience with CRMs Experience in higher education For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description. Additional Information Salary Grade 5 - Starting from £29,588 rising to £33,002 per annum The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances. Opportunities for taking annual leave during the months of August, September and October will be limited, and leave at other times will need to be assessed across the team so that service provision is not impacted. All members of the Academic Planning team are expected to support cross-University events such as student recruitment activities, Graduations, Clearing, Registration and similar, as appropriate. This may require occasional weekend and evening working Please note that as of April 2024, there has been a change in the UK’s sponsorship threshold. Regrettably as the salary for this role falls beneath this, you will not be eligible for sponsorship therefore your application will automatically be rejected. Staff Benefits We offer a wide range of great benefits at BSU, including Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling Transport schemes including Electric Vehicle Scheme and Cycle to Work Wide range of discounts and financial benefits, accessed through and easy-to-use app For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/ We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.