Reimbursement Process Specialist (Hybrid)

Description Summary The Reimbursement Processing Specialist handles reimbursements for all of our Roadside Assistance Programs. The Specialist works closely with respective business lines and the Accounting Department to ensure reimbursements are processed in a timely and accurate manner. This position is primarily responsible for the research and facilitation of reimbursement processing. Duties & Responsibilities: Manage and process reimbursements received from a wide variety of clients. Review, research, and analyze requests and inquiries to determine the appropriate actions. Drive the response across & between all related parties. Respond in a timely fashion to all parties with a clear path forward and a comprehensive plan to resolve the issue. Manage cases to full resolution in a manner that restores customer loyalty. Conduct all interactions in a professional, expedient, and helpful manner, utilizing good judgment and decision-making skills. Review, process, and document all requests for compensation. Execute requests for reimbursement from third-party affiliates in compliance of AAA contracts. Document all pertinent information in the department CRM system to allow for accurate reporting. Perform other related duties, tasks, requests, and directives issued from management as required. Requirements Uses time effectively; anticipates obstacles, adjusts priorities as needs change, and keeps others informed of progress. Possesses or quickly obtains comprehensive knowledge of program-specific details across multiple clients. Strong leadership and professional interpersonal skills. Ability to research, verify, and collaborate with accounting for reimbursement processing. Excellent written and oral skills, as well as excellent customer service skills. Strong time management skills with attention to detail and deadlines. Positive attitude and energy that contribute to a high-performance work environment. Proficient knowledge in standard MS Office applications and CRM. Education & Experience: Associate degree and one (1) year of related experience; or High School Diploma and three (3) years of related experience. Hiring Range: $21.23 - $25.00 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means. Qualifications Skills Behaviors : Motivations : Education Required Associates or better in Business Administration or related field. Experience Required Associate degree and one (1) year of related experience; or High School Diploma and three (3) years of related experience.