Relationship Manager

ABOUT US Thunder Funding is a trusted factoring company that provides working capital solutions to trucking businesses of all sizes. We’re a dedicated team of professionals who believe in working hard, delivering exceptional service, and having fun along the way. At Thunder, we prioritize a healthy work-life balance because we know that happy, fulfilled team members create the most impact. From engaging team-building activities to memorable out-of-office events, our culture reflects our commitment to both productivity and well-being. We’re proud to have been recognized as a Best Place to Work in San Diego (2018, 2022, 2023, 2024, 2025, and 2026) and in Idaho (2024 and 2025) , a reflection of the supportive, collaborative environment we’ve built. If you’re an experienced relationship management professional who enjoys helping clients, analyzing risk, and keeping operations moving efficiently, we’d love to hear from you. POSITION OVERVIEW Reporting to the Operations Manager, the Relationship Manager provides operational and administrative support to Thunder Funding’s Operations team while serving as a key resource for client relationships, purchasing decisions, and risk management. This role maintains strong client partnerships, supports sound business decisions through careful analysis, and helps ensure efficient day-to-day operations. The ideal candidate is highly organized, customer-focused, and comfortable exercising sound judgment in a fast-paced environment. This person combines exceptional service with strong analytical skills, attention to detail, and a proactive approach to solving problems. WHAT YOU’LL DO • Review, analyze, approve, and purchase high-risk accounts in accordance with Company policies and risk guidelines. • Manage escalated customer inquiries involving collections, verifications, new clients, and new debtors, providing timely and effective resolutions. • Perform aging analyses and evaluate client invoices to support purchasing decisions. • Review customer credit inquiries, assist with credit decisions, and evaluate exceptions while ensuring compliance with established guidelines. • Monitor and track the Operations team’s daily workflow to support timely processing and operational efficiency. • Exercise sound judgment when evaluating exceptions and making risk-based decisions. • Conduct relationship management calls and follow up with clients to strengthen partnerships and address ongoing business needs. • Build and maintain strong client relationships by delivering exceptional customer service and identifying opportunities to improve the customer experience, retention, and long-term loyalty. • Identify opportunities to improve processes and operational efficiency, and contribute to continuous improvement initiatives. • Collaborate with internal departments to support operational goals and provide a seamless client experience. • Maintain accurate records and documentation in accordance with Company policies and procedures. • Perform other duties and special projects as assigned. WHAT WE’RE LOOKING FOR Required Qualifications • Minimum of one year of experience in a Junior Relationship Manager role or a comparable client relationship, operations, or account management position. • Minimum of three years of administrative, office, or operations support experience. • Strong commitment to delivering exceptional customer service and building lasting client relationships. • Strong analytical, critical-thinking, and problem-solving skills, with the ability to make sound business decisions. • Good judgment when evaluating risk, resolving issues, and managing exceptions. • Excellent organization, planning, prioritization, and time-management skills. • Ability to manage multiple priorities while maintaining accuracy and close attention to detail. • Excellent written and verbal communication skills, including the ability to communicate professionally with clients and internal stakeholders. • Self-motivation and the ability to work independently while contributing to a collaborative, team-oriented environment. • High integrity, accountability, a strong work ethic, and a sense of urgency. • Confident, tactful, and professional interpersonal skills, including the ability to build rapport, influence outcomes, and manage sensitive situations. • Adaptability and resourcefulness, with the ability to quickly learn new systems, processes, and technologies in a fast-paced environment. • Proficiency in Microsoft Office applications. Preferred Qualifications • Associate degree in Business, Finance, Accounting, or a related field, or an equivalent combination of education, skills, and relevant work experience. • Previous experience in finance, factoring, banking, or another financial services industry. • Advanced working knowledge of Microsoft Excel. THE RIGHT FIT You’ll probably enjoy this role if you like balancing client service with thoughtful analysis and operational problem-solving. On a given day, you might review a high-risk account, evaluate an invoice or credit exception, resolve an escalated client issue, monitor workflow, collaborate with another department, or connect with a client to strengthen the relationship. We’re looking for someone who takes ownership, communicates clearly, stays organized when priorities compete, and can make careful decisions without losing sight of the client experience. You’ll be a strong fit if you are proactive, dependable, detail-oriented, and motivated to improve both relationships and processes. WORK ARRANGEMENT AND AVAILABILITY This position is Remote. Availability to work evenings and weekends may be required based on business needs. Regular Schedule: Monday to Friday, 7:30 AM – 4:00 PM PDT PAY RANGE Base pay ranges from $26-$30 per hour. Please note that the base pay range shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, and competencies. We also offer health plans, including flexible spending accounts, a SIMPLE IRA Plan with company match, employer-paid EAP, Life & AD&D, LTD, and STD (subject to eligibility requirements). WHY THUNDER FUNDING? This role offers the opportunity to make a direct impact on client relationships and daily operations. You’ll work closely with clients and internal teams, apply your judgment to meaningful purchasing and risk decisions, and help improve the processes that support a strong and consistent customer experience. READY TO MAKE AN IMPACT? If you’re ready to build strong client partnerships, make thoughtful business decisions, and help keep operations running smoothly at Thunder Funding, apply today!