Relationship Manager WA

The ambitious team in our Parcels, Post & eCommerce division, consisting of product leaders & account management teams are committed to powering eCommerce and delivering the best delivery services in Australia.

You’ll join a business in a strong market position, navigate complexity to deliver solutions and overcome commercial challenges and be given growth opportunities.

Customer focused and committed to winning in the right way, this team helps Australian business grow whilst achieving sustainable business growth … you’ll be set up to thrive in a supportive environment. An environment where our training, coaching and development will push you towards your career goals and beyond.

Join a team where you can help Australian eCommerce Deliver, join PPECS.

About the opportunity Australia Post is an integral partner to government. We move the mail and parcels that connect agencies to every Australian, and we hold the trust that comes with government probity, privacy and security. As Relationship Manager in Perth, you own a portfolio of Government and Letters customers and act as their single point of accountability. You protect revenue, grow accounts and keep our commitments to the people we serve. Reporting to the Sales Director, you work with Customer Success, Solutions, Pricing and Legal to deliver for Western Australia.

You'll also

• Build strategic account plans that protect revenue and deliver sustainable growth.
• Own the contract lifecycle, from renewals and variations to price reviews and performance obligations.
• Find and close cross-sell opportunities with clear value propositions and business cases.
• Own executive relationships and lead governance rhythms such as quarterly business reviews.
• Keep account plans and forecasts current in Salesforce to support pipeline governance.

About you:

You are a trusted advisor who wins senior relationships and influences decisions. You plan with discipline, think commercially and stay calm across complex accounts. You lead teams through influence and do business the right way.

You'll...

• Bring senior enterprise or government sales experience across complex accounts, ideally in logistics, eCommerce or supply chain.
• Have a track record of owning large accounts and delivering revenue growth and renewals.
• Have a strong track record of creating plans, being responsive, getting on with customers, asking diligent questions and solving their problems by navigating a large internal network.

Why join us?

• Deliver in a high performing team that will collaborate to drive outcomes for government and letter customers in Western Australia.
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and internal development in a large business.
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All Walks, one Route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose. We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.