Remote Associate

Position Summary

The Remote Operations Associate is primarily responsible for processing and managing work within the DCS (Department of Child Services) team while providing cross-functional support to other operational teams, including Criminal Research and Employment/Education Verifications. This role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced, remote environment.

Key Responsibilities

Primary Responsibilities – DCS

• Process initiate, submit, and update DCS requests accurately and efficiently while meeting established turnaround times.
• Review documentation for completeness and compliance with company and state requirements.
• Maintain accurate records and update internal systems with relevant case information.
• Communicate with state agencies, clients, and candidates as needed to obtain required information.
• Ensure confidentiality and security of sensitive information at all times.

Secondary Responsibilities – Criminal Research & Verifications

• Assist with criminal background research in accordance with company procedures and applicable laws.
• Conduct employment, education, professional license, and reference verifications.
• Review and validate information received from external sources for accuracy and completeness.
• Support workload balancing across departments during peak business periods.
• Cross-train in additional service lines as assigned to provide operational flexibility.

Qualifications

• Strong computer proficiency, including Microsoft Office and web-based applications.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and manage multiple priorities simultaneously.
• Strong problem-solving and critical-thinking abilities.
• Ability to maintain strict confidentiality and handle sensitive information professionally.
• Ability to work independently while contributing to a team environment.

Required Skills

• Time management and prioritization
• Accuracy and data entry proficiency
• Analytical and research skills
• Adaptability in a changing work environment
• Team collaboration and cross-functional support
• Customer-focused mindset

Work Environment

• Fully remote position with reliable high-speed internet required.
• Standard business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break. Flexibility to support operational needs outside of standard hours may be required based on business demands.
• Employees must provide and maintain their own personal computer or laptop.
• A secure VPN connection will be provided and installed to enable access to company systems.
• Must maintain a professional, distraction-free home office environment.

Performance Expectations

• Meet or exceed quality and productivity standards.
• Maintain compliance with company policies and client requirements.
• Ensure compliance with the Fair Credit Reporting Act (FCRA) and other applicable laws and regulations.
• Demonstrate flexibility by supporting multiple departments as business needs evolve.
• Contribute positively to team goals through collaboration, accountability, and continuous improvement.
• Maintain strict confidentiality of sensitive applicant and client information.
• Prioritize workload to meet client deadlines.
• Work collaboratively with team members to ensure timely completion of orders.
• Participate in ongoing training.
• Perform other duties as assigned.