Remote Call Center Representative

Remote Contact Center Representative | $25.67/hr | Weekly Pay Looking for a meaningful remote customer service role where you can truly make a difference? We're hiring Contact Center Representatives to support a vital State of Colorado healthcare program. In this role, you'll do more than answer calls. You'll help people navigate some of life's most important and challenging moments, including welcoming a new child, caring for a loved one, or managing a serious health condition. If you're passionate about helping others, enjoy solving problems, and thrive in a customer-focused environment, we'd love to hear from you! Pay: $25.67/hour Start Date: September 14th Schedule: Monday-Friday Department Hours: 7:00 AM - 6:00 PM MST Work From Home Opportunity 100% Remote - (Colorado Residents Only within 100 miles of Denver) Enjoy the flexibility of working from home while making a positive impact in your community. Equipment is provided, and you'll receive paid training to set you up for success. Note: Candidates must reside in Colorado and attend an in-person equipment pickup in downtown Denver on their first day. What You'll Be Doing As a Contact Center Representative, you'll serve as a trusted resource for individuals seeking information and support regarding healthcare benefits and services. Key responsibilities include: Handle approximately 25-40 inbound calls per day Assist customers with claims, benefits, account registration, and payment inquiries Guide users through online portals, mobile applications, and document uploads Provide compassionate support during sensitive and emotional situations Verify caller information and accurately document interactions in Salesforce Troubleshoot account access and basic technical issues Partner with internal teams to ensure complete and accurate resolution of customer concerns Why Candidates Love This Role Fully remote work environment Competitive weekly pay at $25.67/hr Weekly pay Meaningful work helping individuals and families Stable Monday-Friday schedule Comprehensive training provided Opportunity for contract extension Supportive, mission-driven team environment What We're Looking For 4.5+ years of call center or phone-based customer service experience Strong empathy, patience, and emotional intelligence Excellent communication and active listening skills Ability to handle complex or lengthy customer interactions Strong attention to detail and documentation skills Experience with CRM systems (Salesforce preferred) Comfortable navigating multiple systems and troubleshooting basic technical issues Training & Work Environment Approximately 2 weeks of training Monday-Friday, 8:30 AM - 5:00 PM MST Quiet, professional home workspace required Wired internet connection required Company equipment provided Ready to make a difference from the comfort of your home? Apply today to secure your spot for the September 14th start date and join a team dedicated to helping Colorado residents navigate important healthcare benefits and resources. Upon review of your application, you may receive a phone call or email from a TEKsystems recruiting to schedule an interview! Job Type & Location This is a Contract position based out of Denver, CO. Pay and Benefits The pay range for this position is $25.67 - $25.67/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 27, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.