Remote Customer Engagement Representative

Remote Client Support Representative Company: AO (American Income Division) Location: Virginia Beach, VA 23452 Work Arrangement: 100% Remote (U.S. Residents Only) Build a Career That Fits Your Life Are you looking for a flexible work-from-home career where you can help others while growing professionally? AO is seeking motivated, service-oriented individuals to join our team as Remote Client Support Representatives . This opportunity is ideal for professionals who enjoy building relationships, delivering exceptional customer service, and making a meaningful difference in the lives of working families. Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or administrative support, we provide the comprehensive training, mentorship, and support needed to help you succeed. No prior insurance experience is required. About AO For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to helping families protect their financial future while creating rewarding career opportunities for professionals across the United States. What You'll Do As a Remote Client Support Representative , you'll connect with clients who have requested information regarding their benefits and provide knowledgeable, professional support throughout their experience. Client Service Responsibilities Meet with clients virtually through Zoom and phone appointments Answer questions regarding available benefits and coverage options Explain products, services, and policy information clearly and professionally Assist clients with applications, enrollment, and policy updates Provide ongoing customer support and follow-up communication Maintain accurate client records and documentation Build strong, long-term client relationships through exceptional service Professional Development Participate in ongoing virtual training and mentorship Attend leadership development workshops Strengthen communication, customer service, and leadership skills Learn industry products, systems, and best practices Collaborate with a supportive remote team focused on continuous improvement What We Offer 100% Remote Work Work from anywhere within the United States Flexible scheduling options No commuting Modern virtual work environment Weekly Pay & Performance Bonuses Weekly compensation Performance-based bonuses Leadership incentives Recognition programs Comprehensive Training & Mentorship Structured onboarding Weekly coaching and development Leadership mentoring Ongoing professional growth opportunities Career Advancement Performance-based promotions Leadership development programs Promotion from within Long-term management opportunities Benefits Medical reimbursement program for qualifying representatives Company-supported life insurance Residual income opportunities Union-supported work environment Leadership conferences and incentive travel Advanced virtual technology and collaboration tools Qualifications Successful candidates typically demonstrate: Excellent communication and interpersonal skills Strong customer service and relationship-building abilities Positive attitude and willingness to learn Active listening and problem-solving skills Self-motivation and accountability Ability to work independently in a remote environment Professionalism and integrity Strong organizational and time-management skills Helpful Experience (Not Required) Experience in any of the following areas is beneficial: Customer Service Client Support Call Center Administrative Support Healthcare Retail Hospitality Education Sales No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals ready to build a long-term career. Why Join AO? At AO, we believe success should enhance your life—not compete with it. Our culture is built on: Professional mentorship Leadership development Team collaboration Work-life flexibility Performance-based advancement Helping working families protect what matters most You'll join a supportive organization where your contributions are valued, your achievements are recognized, and your career growth is encouraged every step of the way. Requirements Must be at least 18 years of age Must be legally authorized to work in the United States Must be physically located within the United States Computer or laptop Reliable high-speed internet connection Webcam and microphone capability Quiet, professional workspace Interview Process Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team. All interviews are conducted virtually through Zoom for convenience and accessibility. Ready to Build Your Future? If you're ready to build a flexible remote career where you can help others, develop professionally, and enjoy long-term growth opportunities, we'd love to hear from you. Apply today and begin building a rewarding future with AO. Work From Home. Support Families. Grow Your Career. 🚀