Remote Customer Service & Scheduling Coordinator

Benefits: Opportunity for advancement Training & development Stop Being Treated Like Just Another Voice on the Phone Most customer service jobs give you a headset, a script, and a daily call quota—but no real opportunity to make a difference. At City Appliance Services , this role is different. We are a fast-growing local appliance-repair company looking for a confident, dependable, and organized person to become the first point of contact for our customers. This is a full-time, remote position for someone with strong phone skills who knows how to make customers feel heard while keeping conversations focused and moving them toward the right next step. The Opportunity: Become the Voice of a Growing Local Business When a refrigerator stops cooling or a washer stops working, customers are often frustrated and need help quickly. Your job is to make the process easier by gathering the right information, explaining our service process clearly, and scheduling the appropriate appointment. You will learn our service areas, scheduling policies, pricing structure, and Housecall Pro system. Once trained, you will be trusted to manage customer communication consistently and professionally. Work Remotely: Manage customer calls and scheduling from a reliable home workspace. Direct Impact: Help keep our technicians’ schedules full while providing customers with a smooth experience. Established Systems: Use Housecall Pro and clear company procedures to manage appointments and customer information. Room to Develop: Build valuable experience in customer service, scheduling, and service-business operations. The Offer Pay: $12–$16 per hour, depending on experience, communication skills, and demonstrated aptitude. Full-Time Position: Become a consistent part of our daily operations. Training: Learn our scheduling system, customer-service standards, and service procedures. Direct Communication: Work with a local team where reliability, initiative, and follow-through are noticed. Who You Are This role is not for someone who simply answers calls and passes every issue to someone else. We are looking for a specific kind of person: The Calm Communicator: You can speak with a frustrated customer without becoming flustered or defensive. The Confident Scheduler: You can guide a conversation, explain the available options, and help qualified customers book service. The Detail Catcher: You accurately record names, addresses, appliance information, model numbers, and customer concerns. The Warm Enforcer: You treat customers with empathy while clearly communicating company policies and scheduling boundaries. The Follow-Through Person: When a customer needs a confirmation, callback, or update, you make sure it happens. What You’ll Own Answer incoming customer calls, texts, and service inquiries professionally. Gather complete customer, appliance, and service information. Schedule appointments in Housecall Pro according to company policies, service areas, and technician availability. Clearly explain diagnostic fees, service options, deposits, and appointment windows. Offer same-day service options when available and appropriate. Confirm upcoming appointments. Follow up with customers who have not responded. Record complete and accurate notes for every customer interaction. Send routine customer updates and follow-up messages. Help maintain an organized and productive technician schedule. Escalate technical questions, complaints, pricing exceptions, and unusual situations to management. Follow established scripts, checklists, and customer-service procedures. What You’ll Need Strong phone-based customer service and communication skills. Clear and professional spoken and written English. Confidence speaking with different types of customers. Strong attention to detail and accurate data-entry skills. Dependable follow-through without constant reminders. Good judgment about what you can resolve and what to escalate. Ability to learn and follow established company procedures. Comfort using cloud-based communication and scheduling tools. Reliable internet, dependable computer equipment, and a professional remote workspace. Previous customer service, scheduling, dispatch, call-center, or home-service experience is preferred. Experience with Housecall Pro, Jobber, ServiceTitan, or similar software is a plus. The Simple Three-Step Process Apply: Submit your résumé and tell us why this role fits your experience. The Conversation: Complete a brief interview so we can learn about your communication style and work habits. The Practical Review: Show us how you would handle realistic customer and scheduling situations. Ready to Become More Than Someone Who Answers the Phone? If you communicate clearly, follow through consistently, and take pride in helping customers, we want to hear from you. Compensation: $12–$16 per hour This is a remote position. Compensation: $12.00 - $16.00 per hour As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work. You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too. Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems. Are you prepared to start your journey toward becoming an appliance technician? If so, look through our open positions using the filters above! This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.