Position outputs • Troubleshooting using Remote Services (Remote Flash, Remote Troubleshooting etc.) • Analyse alerts and recommendations that are provided for problem resolution • Support Field Technicians with advanced troubleshooting through remote services • Provide accurate report on Findings during Troubleshooting • Provide Full Troubleshooting and Parts packet for field technician to return the machine to operation. Qualification, Experience and Competencies • B. Engineering ( Mechanical or Electrical) degree, or • Must be a Caterpillar-certified earth-moving technician. • Business communication • Presentation skills • Leadership • Computer Literate (MS Office & appropriate caterpillar software applications) • Staying abreast of technological development • Post-apprentice/learnership experience • 5 years
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