Remote E-Commerce Operations Assistant

Job Summary: We are seeking a proactive and detail-oriented Remote E-Commerce Operations Assistant to support the daily operations of our growing online business. This role is responsible for managing product listings, marketplace operations, customer support, advertising initiatives, AI-generated content, and product-related projects across multiple e-commerce platforms. The ideal candidate is highly organized, tech-savvy, and capable of working independently in a fast-paced environment while maintaining accuracy and meeting deadlines. This position is well-suited for either an experienced e-commerce professional who can contribute immediately or a highly trainable individual with strong communication, problem-solving, and analytical skills who is eager to grow within the organization. Key Responsibilities: Create, optimize, and maintain product listings across various e-commerce platforms. Create product photos and videos using AI tools and coordinate with Fiverr freelancers as needed. Assist with social media marketing initiatives, including TikTok advertising campaigns. Manage and optimize advertisements on Amazon and other online marketplaces. Handle customer inquiries and provide customer support. Assist with packaging projects and product improvement initiatives. Manage returns, resolve customer issues, and help improve customer satisfaction. Perform other duties related to the position as assigned. Qualifications & Requirements: Proficient level of English (written and spoken). Excellent professional and communication skills, allowing for effective collaboration with clients, vendors, and teammates. Experience with Amazon, Shopify, Walmart Marketplace, or similar platforms. Familiarity with AI tools is preferred. Experience in e-commerce, operations, administrative support or related roles. Experience utilizing reporting tools such as Excel, Google Sheets, Shopify, and Amazon reports is preferred. Strong organizational, time-management, and multitasking skills. Detail-oriented with strong accountability, problem-solving, and critical-thinking skills. Previous e-commerce, online retail, or marketplace experience preferred. Proven ability to meet deadlines consistently in a fast-paced environment. Comfortable working within structured processes and established workflows. Ability to quickly learn new systems, software, and workflows. Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management). Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach. Positive attitude and the ability to learn and adapt quickly. Ability to understand and follow established processes accurately with minimal supervision. Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs. Interested in long-term career opportunities. Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet. Compensation & Benefits: 100% remote work. Compensation in USD. Full-time position with 40 hours weekly. 8AM to 5PM EST. Please note that this is a long-term opportunity. Great work environment with potential for growth.