Remote Engagement Moderation - American Football Fans

We Could Use Someone Like You in Our Crew. We are recruiting Engagement Moderators to support a high-profile live sports streaming project serving English-speaking audiences. This project focuses on real-time engagement and moderation during live sports events. Moderators will interact with fans before, during, and after events while helping to maintain an engaging, respectful, and brand-aligned online community. This is an ideal opportunity for someone who combines strong digital engagement skills with deep knowledge of American football and the NFL . We're Looking for NFL Super Fans! Knowing the sport isn't optional for this project. We're looking for people who actively follow the NFL and understand the conversations happening around the league. Not simply someone who occasionally watches a game. You May be a Great Fit if You: Follow an NFL team, players, and league developments throughout the season Regularly watch NFL games Understand the rules, terminology, positions, teams, and major players Keep up with current NFL news, storylines, statistics, and trends Participate in fantasy football leagues or other NFL communities Are comfortable recognizing and responding naturally to football terminology, jokes, references, and fan culture You should be able to follow a fast-moving NFL conversation without needing to research basic context. What You Will do: Monitor and moderate live audience engagement across digital platforms during sporting events Respond to audience comments in real time while maintaining the appropriate brand tone and voice Foster positive, inclusive, and engaging online communities Identify and take appropriate action on inappropriate or policy-violating content Adapt messaging based on event context, audience sentiment, and established brand guidelines Collaborate with internal teams to ensure smooth live-event coverage Maintain accuracy, speed, and consistency during high-volume engagement periods Stay informed about relevant NFL developments to engage authentically with fans. What We Are Looking For: Native-level fluency in English, including excellent reading comprehension and written communication Excellent grammar, spelling, and attention to detail Deep and current knowledge of American football and the NFL Strong familiarity with American sports culture, terminology, humor, and online fan conversations Previous experience in social media moderation, community management, digital engagement, or a related field Live engagement or live-event moderation experience preferred Ability to adapt quickly to different brand voices and communication styles Comfortable working in fast-paced, high-volume live environments Comfortable communicating directly with clients and internal stakeholders Ability to remain professional when dealing with passionate, frustrated, or provocative fans Workspace Requirements: A dedicated laptop or desktop Minimum of 8 GB RAM Reliable internet connection Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone Project Hours & Commitment: Because this project supports live NFL events, available hours are determined by the football schedule and may change from week to week. Coverage is typically available: Sunday: Afternoon and evening Monday: Evening Individual events generally require approximately 3-5 hours of coverage Weekend and evening availability is required Candidates should have flexibility around live-game scheduled and understand that available hours may fluctuate throughout the season. Orientation will begin upon onboarding. About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.