REMOTE Medical Customer Service Representative

Medical Customer Service Representative (Remote) Location: 100% Remote Hours: Monday-Friday, 8:00 AM - 4:30 PM EST Duration: 6-Month Contract Pay: $22-$23/hour Position Overview One of our healthcare clients is seeking a Medical Customer Service Representative to join their Revenue Cycle Management team. This individual will serve as the primary point of contact for patients, assisting with billing inquiries, payments, insurance questions, and payment arrangements. The ideal candidate has strong customer service experience in a healthcare environment and can successfully manage a high volume of calls while navigating multiple systems. Responsibilities Answer and manage 45+ inbound calls daily from patients regarding billing and account inquiries. Assist patients with payment processing and setting up payment plans. Review and explain Explanation of Benefits (EOBs) to patients. Address questions related to insurance coverage, balances, and billing statements. Research and resolve patient account issues while providing excellent customer service. Document interactions accurately within internal systems. Navigate multiple applications and databases simultaneously while maintaining productivity and accuracy. Collaborate with internal teams to ensure timely resolution of patient concerns. Required Qualifications Minimum 1+ years of customer service experience in a healthcare setting. Experience handling patient billing, insurance, or patient account inquiries. Knowledge of Explanation of Benefits (EOBs). Strong communication and problem-solving skills. Ability to effectively multitask across multiple systems and screens. Comfortable working in a high-volume call center environment. Preferred Qualifications Patient Access experience. Patient Services experience. Experience with EMR/EHR systems such as Epic. Familiarity with patient registration, patient intake, medical scheduling, or medical terminology. Healthcare insurance experience. Key Skills Patient Service Patient Access Medical Billing Insurance Verification Explanation of Benefits (EOB) Call Center Support Customer Service Account Resolution Why Apply? Fully remote opportunity. Join a growing healthcare organization. Gain experience within a fast-paced Revenue Cycle Management environment. Opportunity to make a meaningful impact by helping patients understand and manage their healthcare accounts. Job Type & Location This is a Contract position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $22.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 24, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.