REMOTE Senior Customer Service Representative

Care Navigator (Remote) Location: 100% Remote Schedule: Monday-Friday, 11:00 AM-7:30 PM EST Pay Rate: $20/hour Contract Length: 6 Months to potential hire Start Date: September 14th 2026 Overview TEKsystems is partnering with a healthcare client to hire Care Navigators who are passionate about helping patients access the care they need. In this fully remote position, you will serve as a critical link between patients and healthcare providers by coordinating referrals, scheduling appointments, and removing barriers to care. This role is ideal for individuals with healthcare administrative, patient support, call center, or customer service experience who thrive in a fast-paced environment and enjoy making a positive impact on patient outcomes. Key Responsibilities Patient Engagement & Advocacy Conduct outbound outreach via phone, text, and email to assist patients with scheduling appointments. Educate patients on referral processes, next steps, and available resources. Provide compassionate and culturally responsive support to improve patient engagement and reduce no-shows. Act as a patient advocate by identifying and resolving barriers to care. Referral Coordination Manage and prioritize referral requests to ensure service level agreements (SLAs) are met. Communicate with specialty providers and healthcare partners regarding referral status. Track referrals through completion and ensure successful referral loop closure. Escalate issues or delays as needed to support timely patient access to care. Documentation & Compliance Accurately document all patient interactions within EMR and CRM systems. Maintain detailed and audit-ready records using standardized documentation practices. Follow HIPAA guidelines and privacy regulations at all times. Ensure data accuracy and completeness across multiple systems. Operational Excellence Manage personal work queues and dashboards to meet productivity goals. Monitor referral volumes and proactively address outstanding tasks. Adhere to quality assurance standards and internal workflows. Support continuous improvement initiatives and operational best practices. Required Qualifications High school diploma or equivalent required. Minimum of 2-3 years of healthcare administrative, patient support, medical office, care coordination, or related experience. Strong customer service and communication skills. Proficiency with Microsoft Office applications. Experience handling administrative and clerical responsibilities. Ability to multitask and manage competing priorities in a remote environment. Strong attention to detail and organizational skills. Preferred Experience Healthcare call center experience. Patient scheduling and referral management. Experience working within EMR/EHR systems. Knowledge of HIPAA compliance and healthcare documentation requirements. Interview Process One virtual interview conducted via Microsoft Teams. If you are passionate about helping patients navigate the healthcare system and enjoy providing exceptional customer service, we encourage you to apply for this exciting remote Care Navigator opportunity. Job Type & Location This is a Contract position based out of Oklahoma City, OK. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.