Remote Travel Reservations Agent – Guest Services

Job Description This is a remote position. Remote Travel Reservations Agent – Guest Services Living for Tomorrow is currently accepting applications for a remote reservations and guest-service opportunity supporting a major travel and hospitality program. This position is ideal for someone who enjoys helping customers plan travel experiences, can manage detailed reservation information, and provides warm, professional service while working from home. Compensation Production Pay: $11.00 per hour / $5.50 per 30-minute interval Certification Pay: $7.00 per hour Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements. What You’ll Do Agents may assist customers with: Creating, confirming, and managing reservations Lodging and accommodation questions Dining-plan support Ticket and package inquiries Air and travel-related reservation needs Availability and pricing questions Promotions and package information Dietary and special requests VIP arrangements Resolving guest concerns professionally Providing detailed travel, resort, and service information Servicing Availability Intervals are available: 365 days per year 7:00 AM–11:00 PM ET The greatest availability is typically: Saturday, Sunday, and Monday Agents must be able to service: 5 hours / 10 intervals on Saturdays and/or Sundays, or a combination of both During the Certification SOW, agents must service at least: 10 hours / 20 intervals per week , including the required weekend servicing. Certification Schedule September 28, 2026–October 29, 2026 Monday–Friday 9:00 AM–1:00 PM ET There is no class on October 12, 2026. First-day attendance is mandatory. Certification Requirements Successful certification includes: Maintaining a 90% cumulative average on required knowledge checks and assessments Achieving at least 90% on required certification calls Completing 100% of required coursework Participating in assigned role-play activities Completing the required Security Awareness course and scoring at least 85% Meeting required servicing and performance standards A webcam is required during certification activities. Equipment Requirements Agents must have: Windows 11 computer with all updates completed Operating system set to English Hardwired USB VOIP headset Wireless headsets are not permitted Smartphone or tablet capable of running a security-token application Webcam for certification Equipment capable of passing required PC scans Daily PC scans and facial authentication may be required for Virtual Classroom access. Performance Expectations Agents are expected to maintain: Commitment Adherence: 90% or higher Guest Satisfaction: 88% or higher in production Production Average Handle Time: 570 seconds or less Quality Assurance: 90% or higher Strong customer-service, accuracy, and professionalism standards Screening & Enrollment Requirements This opportunity requires: Background check Photo ID verification $50 non-refundable Class Confirmation Deposit Additional eligibility restrictions may apply based on current or previous program relationships, certification history, servicing performance, overlapping enrollments, and certain travel-industry relationships. Ideal Candidate You may be a strong fit if you: Enjoy travel, hospitality, or reservation-based customer service Communicate warmly and professionally Have strong attention to detail Can navigate several systems at once Remain patient when handling complicated customer situations Follow procedures carefully Can consistently meet weekend servicing requirements Have a professional and reliable home workspace Are comfortable being on camera during certification Ready to Get Started? If you enjoy helping customers plan memorable experiences and want a structured remote reservations opportunity, apply with Living for Tomorrow to begin the qualification process. Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.