Remote | User Research & Customer Insights Specialist — $70–$110/hour

We are sharing a specialised part-time consulting opportunity for experienced user research and customer insights professionals with strong expertise in qualitative and quantitative research, feedback synthesis, and evidence-based decision support. This role focuses on reviewing professional documents, spreadsheets, and presentation materials related to user research, customer feedback, and insight synthesis. Selected experts will assess outputs for accuracy, research quality, analytical rigour, presentation effectiveness, and overall professional credibility. Key Responsibilities User & Customer Research Review Evaluate work products involving user research, customer research, and feedback analysis Assess whether research findings are accurately represented and appropriately supported Review research summaries for completeness, clarity, and methodological soundness Identify unsupported conclusions, weak interpretations, and missing context Apply professional judgement grounded in real-world research practice Feedback Synthesis Review synthesis of interviews, surveys, support feedback, usability studies, and other customer inputs Assess whether recurring themes and patterns are identified accurately Evaluate prioritisation of findings based on evidence and relevance Identify overgeneralisation, selective interpretation, or unsupported claims Determine whether conclusions remain faithful to the underlying source material Qualitative & Quantitative Analysis Evaluate qualitative coding, theme development, and research interpretation Review quantitative summaries and supporting metrics where relevant Assess whether data is used appropriately to support research findings Identify inconsistencies between source evidence and reported conclusions Evaluate the balance between qualitative insight and quantitative evidence Research Findings & Recommendations Review research reports, insight summaries, and stakeholder recommendations Assess whether recommendations logically follow from the available evidence Evaluate the clarity and usefulness of prioritised findings Identify gaps between research observations and proposed actions Distinguish strong, evidence-based recommendations from generic or speculative conclusions Documents & Presentation Review Evaluate research documents, spreadsheets, and slide decks for accuracy, clarity, and completeness Review executive presentations for logical flow and effective communication of insights Identify factual, analytical, aesthetic, and formatting issues Assess whether charts, tables, and visuals accurately represent underlying research Ensure key findings and recommendations are communicated clearly to stakeholders Structured Evaluation & Feedback Assess assigned outputs against domain-specific quality criteria Identify methodological, analytical, factual, and presentation errors Distinguish substantive research issues from minor editorial concerns Provide clear, structured written feedback explaining identified strengths and weaknesses Apply evaluation standards consistently across different research formats and work products Ideal Profile 5+ years of relevant professional experience in user research, UX research, customer research, market research, qualitative research, customer insights, or a closely related field Strong experience synthesising complex user or customer feedback into clear insights Practical understanding of qualitative and quantitative research methods Ability to assess whether research findings and recommendations are properly supported by evidence Strong experience communicating research findings to product, business, or executive stakeholders Highly proficient with Microsoft Office and Google Workspace Advanced proficiency with PowerPoint / Google Slides Strong spreadsheet and analytical skills Native or professional fluency in English Excellent written communication and ability to provide precise, structured feedback Strong attention to research quality, analytical consistency, and presentation detail Master's degree or higher from a recognised institution is advantageous Engagement Details Part-time independent contractor engagement Fully remote Flexible scheduling based on project requirements Compensation: $70–$110/hour Work includes evaluation of research documents, feedback syntheses, spreadsheets, and presentation materials Projects may be extended, shortened, or concluded based on project needs and performance Work must be completed without using confidential or proprietary information belonging to any employer, client, institution, or other third party H1-B and STEM OPT support is unavailable for this engagement About the Platform This opportunity is available through 24-MAG LLC. 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