REMOTE | Viewer Support Specialist with French

• REMOTE ROLE - YOU NEED TO LIVE IN LISBON/WITHIN 50KM RADIUS FROM LISBON
• Rotational schedule
• Monday to Sunday, between 07:00 and 21:00
• 2 rotational days off per week

As a Viewer Support Specialist , you will be the first point of contact for viewers and will support them with account, application, and technical questions. Your role will be focused on providing clear, accurate, and professional assistance through different communication channels.

Your responsibilities will include:

• Supporting viewers by phone, chat, and email.
• Answering questions related to accounts, applications, and platform usage.
• Providing support with software functionality.
• Troubleshooting system configuration and network-related issues.
• Giving accurate and real-time responses to customer inquiries.
• Recording details of customer interactions, questions, complaints, and actions taken.
• Representing the brand in a professional and helpful way.

Requirements:

• French language at C2 level
• English language at B2 level
• Availability to work in rotational shifts.
• Comfortable providing support through phone, chat, and email.

Working conditions:

• Remote working model, but only for candidates located within a 50 km radius of Lisbon.
• Schedule: Monday to Sunday, between 07:00 and 21:00.
• Project operates 365 days per year.
• 2 rotational days off per week.
• Full-time role.

What the employer offers:

• Base salary: 930 EUR .
• Monthly bonus: 100 EUR .
• Work in an international customer support environment.
• Opportunity to develop experience in viewer support and technical assistance.
• Daily contact with customers through multiple communication channels.

Apply now!

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.