Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. Job Description: VP of Engineering GENERAL PURPOSE The VP of Engineering oversees the entire Engineering organization, including software development, telecommunications architecture, and quality assurance. This executive is responsible for defining and executing the strategic vision for platform architecture, development processes, tools, and engineering metrics. We are seeking a technically grounded, hands-on leader who will foster a culture of innovation, enforce best practices, and accelerate engineering output while building sustainable long-term platform scalability. The ideal candidate balances high-level executive strategy with the technical depth required to dive into code, review core architecture, and guide engineering teams on real-time telephony infrastructure. KEY RESPONSIBILITIES & DUTIES 1. Executive Leadership & Cross-Functional Collaboration Fully engage as a core member of the Executive Team to set strategic direction, challenge plans/assumptions, and drive a results-oriented culture aligned with company goals. Partner closely with the Product Management and User Experience teams to translate business requirements into actionable, customer-focused engineering roadmaps. Collaborate hand-in-hand with Technical Operations to drive the continuous evolution of our SaaS platform without sacrificing 99.999% availability, security, or performance. Partner with the Chief Architect to evolve product lifecycle initiatives from concept to production deployment. 2. Technical Execution & Telephony Architecture Hands-on Technical Leadership: Maintain deep visibility into the codebase and architectural design; serve as a player-coach who is comfortable stepping into technical discussions, conducting architecture reviews, and getting hands-on when needed. Real-Time Communications Management: Architect, scale, and maintain high-concurrency, low-latency telephony infrastructure built on FreeSWITCH, Asterisk, Kamailio, and RTP Engine. Protocol & Core Call Handling: Drive engineering standards around Session Initiation Protocol (SIP), event socket libraries, call routing logic, media handling, and core telecom concepts. Platform Reliability: Balance development speed with platform stability, ensuring proper load balancing, edge security, and redundancy across real-time voice and data pipelines. 3. Team Leadership, Mentorship & Process Excellence Recruit, mentor, and retain a high-performing engineering organization (20+ engineers across development, QA, and DevOps). Establish clear engineering metrics and benchmarks for productivity, code quality, and delivery speed. Reinforce an agile culture of fearless engagement, open communication, innovation, and accountability. Drive a continuous improvement mindset, incorporating modern software engineering frameworks, test automation, and pragmatic AI-assisted development workflows. MINIMUM QUALIFICATIONS Executive & Leadership Experience VP-Level Management: Proven track record as a VP of Engineering or Senior Director managing teams of 20+ engineers across software development, QA, and DevOps. High-Growth SaaS Scale: Deep experience building, scaling, and maintaining platform software within high-growth B2B SaaS environments. Metric & Revenue Focused: Metric-driven executive with a strong focus on bottom-line business drivers, budget management, and commercial alignment. Agile & SDLC Mastery: Expert-level knowledge of Agile/Scrum processes, CI/CD pipelines, release management, and test automation. Technical & Telephony Domain Expertise Telephony Stack Proficiency: Direct, real-time experience with FreeSWITCH, Asterisk, Kamailio, and RTP Engine. Protocol & Telecom Mastery: Command of Session Initiation Protocol (SIP), event socket libraries, RTP/SRTP media streaming, and core call handling architectures. Hands-On Capability: Highly comfortable being hands-on from a technical perspective—able to evaluate architecture, write automation scripts, review code, and debug critical issues alongside senior engineers when required. Cloud & Systems Infrastructure: Experience managing hybrid/cloud architectures (AWS, GCP, or Azure), database technologies, and real-time networking protocols. Core Competencies & Personal Attributes Entrepreneurial Mindset: Thrives in fast-paced, high-growth environments with the courage to make tough, data-backed calls. Superior Communication: Ability to articulate complex technical concepts cleanly to C-suite peers, board members, and technical individual contributors alike. High Integrity & Accountability: Leads by example with energy, ownership, transparency, and personal commitment to team success. EDUCATION & CERTIFICATIONS Bachelor’s degree in Computer Science, Computer Engineering, or a related quantitative field preferred; career achievements and proven technical track record are paramount. Work Perks Worth The Hype: Competitive compensation package Stock options 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability Affordable Vision plan and optional FSA PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave Your birthday off 401k program with generous company match No cost Employee Assistance Program and Travel Assistance Monthly Gym membership reimbursement Monthly credits toward food & beverage Company Outings On and offsite team building events Paid training for departments Apple laptop (most roles) And a team of highly experienced and kind colleagues! HQ Office: Casual office environment & dress Daily catered lunches Fully stocked kitchen (Dietary restriction-friendly) Happy Hours On-site Car Wash Free Parking Compensation: The base salary range is: $250,000 - $300,000. The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match. Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/ .