Renewal Manager (ET)

Changing Healthcare For Good At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us. We are seeking a proactive, relationship-driven Renewal Manager to own the end-to-end renewal experience for an assigned book of business. This role serves as the primary point of contact for brokers throughout the renewal lifecycle, partnering with internal teams to develop renewal strategies, drive retention, and deliver an exceptional customer experience. The Renewal Manager is responsible for managing broker relationships, developing renewal strategies, coordinating cross-functional activities, and ensuring renewals are completed accurately and on time. This role balances customer advocacy with business objectives while continuously seeking opportunities to improve the renewal experience. Core Responsibilities Customer Relationship Management Own the end-to-end renewal process for an assigned book of business, serving as the primary point of contact for brokers throughout the renewal lifecycle. Build and maintain trusted relationships with brokers through proactive communication, responsiveness, and strategic partnership. Conduct renewal strategy discussions with brokers, providing guidance on pricing, plan design changes, network updates, and available renewal options. Deliver an exceptional customer experience while balancing retention goals and company objectives. Renewal Strategy & Retention Review renewal offers and analyze competitive market information to develop effective renewal strategies. Partner with Underwriting to identify opportunities for rate relief and retention while maintaining sound underwriting practices. Proactively identify renewal risks and develop action plans to improve retention outcomes. Negotiate renewal solutions internally to support customer retention and long-term partnerships. Ensure renewal deliverables are completed accurately and within established timelines. Cross-Functional Leadership Collaborate with Underwriting, Account Management, Implementation, Billing, Eligibility, Product, Engineering, and other internal teams to deliver a seamless renewal experience. Coordinate internal resources to resolve customer issues and remove operational roadblocks. Partner with the Renewal Operations Coordinator to ensure documentation, administrative tasks, and operational workflows are completed efficiently. Escalate complex issues when appropriate while maintaining ownership of the customer experience. Operational Excellence Maintain accurate renewal records within HubSpot, Zendesk, and internal systems. Manage multiple renewal timelines simultaneously while ensuring all deadlines are met. Identify opportunities to improve processes and enhance operational efficiency. Participate in special projects and departmental initiatives that support the continued growth and scalability of the Renewal Team. Required Bachelor's degree in Business, Communications, Healthcare Administration, or a related field, or equivalent professional experience. 5+ years of experience in employee benefits, health insurance, account management, customer success, renewals, underwriting support, or a related field. Strong understanding of employer-sponsored health insurance and the renewal lifecycle. Excellent verbal and written communication skills. Exceptional organizational and project management skills. Strong analytical and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset with the ability to build strong professional relationships. Preferred Experience working directly with brokers, consultants, or employer groups. Knowledge of level-funded and fully insured health plans. Familiarity with underwriting principles and renewal pricing strategies. Experience using HubSpot CRM and Zendesk. Advanced proficiency with Microsoft Excel or Google Sheets. Experience working in a high-growth startup or fast-paced healthcare environment. Because We Value You Competitive compensation and stock options 100% company-paid comprehensive health, vision & dental insurance for you and your dependents Supplemental Life, AD&D, and Short-Term Disability coverage options Discretionary time off Relocation assistance Paid parental leave and flexible return-to-work policy Work-from-home stipend for remote employees Company-provided meals for in-office employees 401(k) Opportunity for rapid career progression Other benefits coming soon! About Us Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company. Angle Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. ⚠️ A Note on Recruiting Outreach We’ve been made aware of individuals falsely claiming to represent Angle Health using lookalike email addresses (like @anglehealthcareers.com). Please note that all legitimate emails from our team come from @ anglehealth.com . We will never ask for sensitive information or conduct interviews via messaging apps.