Renewals Manager

Who We Are Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs. At Neighborly Software, we are on a mission to improve the lives of the communities we serve by delivering cutting-edge SaaS solutions. We're seeking a detail-oriented and process-driven Renewals Manager that will be an integral part of our team focused on the renewal cycle. This role is critical to ensuring seamless customer renewals while continuously improving our processes through automation and innovative tools. What You Will Be Doing Renewals Contracting • Execute all phases of the renewal process including account review, quote creation, contract drafting, and routing for internal and external approval. • Manage renewal activity within the CRM system including client-related conversations, issues and resolution to support dashboards and renewal metrics. • Maintain a database of contracts that includes tracking status, renewal timelines, and compliance requirements. • Identify client renewal requirements early to uncover roadblocks and drive on-time renewal closure. • Identify, prepare and deliver documentation required by clients for renewal such as W-9s, remittance instructions, and sole source letters. • Negotiate renewal terms and conditions with clients. • Prepare and issue accurate, contract-compliant pricing and quotes. • Provide guidance and subject matter expertise on contract-related matters to internal operational and client teams. Receivables • Confirm renewal invoices are timely, accurate and aligned with contractual terms. • Monitor invoice aging and initiate client contact regarding past due receivables. • Research account history to resolve client issues and maintain accurate records. • Investigate and resolve renewal and billing issues through cross-functional collaboration with Operations, Client Services, Legal and Finance. Reporting and Analytics • Generate regular reports on renewal rates, contract value, pipeline health, and key performance metrics. • Analyze renewal trends and provide insights on process performance and improvement opportunities. • Track the impact of process improvements and automation initiatives on efficiency and outcomes. Qualifications Required • 3-5 years of experience in renewals management, contract administration, or revenue operations in a SaaS environment. • Exceptional attention to detail and organizational skills with ability to manage multiple priorities independently. • Strong reading comprehension skills with the ability to interpret, analyze and identify key information in client contracts and written correspondence. • Excellent written communication skills, including the ability to summarize and convey critical information to clients and internal stakeholders. • Proficiency with Microsoft Excel, Word, Outlook, SharePoint and Teams. • Strong commitment to quality, compliance, and accountability. Preferred • Bachelor’s degree in business administration, Finance, Accounting, or related field preferred, or equivalent combination of education and relevant work experience. • Exposure to local government procurement processes. • Experience with HubSpot (CRM), Vitally (CS Platform) and Maxio (Billing). What Sets You Apart • You're a problem-solver who asks, "how can we do this better?" rather than accepting the status quo. • You're excited about leveraging technology and AI to eliminate manual work • You balance efficiency with accuracy—you move quickly but never compromise on quality. • You're self-directed and can identify opportunities without being told what needs fixing. Why You’ll Love Working Here: Comprehensive Benefits – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance 401K Contributions – Generous employer match with immediate vesting Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year Neighborly Software is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.