Renewals Manager

What You Can Expect You will manage a portfolio of customer renewals across the UK&I region, driving retention through data-driven insights and relationship building. You will analyze usage patterns, forecast revenue, and negotiate contract extensions. You will deliver high renewal rates while strengthening customer partnerships. About the Team We drive revenue retention across EMEA by managing customer renewals and growth opportunities. Our team collaborates closely with sales, finance, and customer success to deliver seamless renewal experiences. We exist to maximize customer lifetime value and strengthen long-term partnerships. Responsibilities Managing customer renewals by analyzing usage data, health indicators, and contract performance to identify growth opportunities and mitigate churn risks Conducting regular renewal reviews with customer stakeholders to demonstrate value, strengthen relationships, and secure contract extensions Forecasting weekly and quarterly renewal pipeline, including opportunities, risks, and upsell potential, using revenue operations and CRM platforms Negotiating renewal terms and pricing with customers, finance, and legal teams to achieve mutually beneficial agreements aligned with customer objectives Collaborating with partners to drive renewal accountability when customers choose indirect renewal pathways What We're Looking For Demonstrate advanced customer retention and relationship management capabilities with proven ability to drive renewal outcomes Apply data analysis skills to interpret customer health metrics, usage patterns, and renewal performance indicators Execute contract negotiations using value-based selling methodologies and pricing frameworks Manage forecasting processes with accuracy across weekly, quarterly, and future-quarter timeframes Identify and mitigate churn risks through proactive intervention and stakeholder engagement Communicate fluently in English for customer-facing and internal collaboration Bring prior experience working with customers in the UK&I region Hold equivalent practical experience or relevant qualification in business, sales, or related field Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.