Renewals Specialist

Sales Renewals Specialist Location Amsterdam or London Minimum 4 days per week in office EMEA regional focus Contract Length & Working Hours 9-month fixed-term contract Full-time, 40 hours per week About Algomarketing Algomarketing partners with leading global organisations including Google, Cisco, Zoom, Stripe, OpenAI, and other enterprise technology brands to deliver marketing, sales, and go-to-market support with AI enabled talent across EMEA, NORAM, APAC and beyond. The Role Algomarketing is seeking a highly motivated Renewals Specialist to support a Global Enterprise SaaS organisation, focusing on customers within the Education sector across EMEA. The role centres on proactive outbound engagement, helping customers transition to appropriate education-focused SaaS solutions through consultative, value-led conversations. You will work in a high-activity environment, using structured outreach to reinforce customer value, deepen relationships, and support long-term retention and renewal success. The position is suited to someone who can turn customer conversations into meaningful commercial opportunities while maintaining a strong focus on customer outcomes and ROI. Responsibilities / Role Specific Context Own proactive outbound engagement across a defined Education customer book of business within EMEA. Deliver high-volume daily calling activity while meeting agreed connected-call targets. Build customer engagement through consistent follow-ups and structured outreach. Use established playbooks and messaging frameworks to guide customer conversations. Shift discussions from price towards value, business outcomes, and ROI. Understand customer needs and position relevant education-focused SaaS bundles and solutions accordingly. Convert customer engagement into qualified renewal opportunities and meet agreed conversion targets. Ensure all opportunities are clearly defined and accurately recorded within Salesforce. Maintain high-quality CRM hygiene and submit complete, actionable lead notes within agreed SLAs. Consistently track activity, performance, and conversion metrics. Partner closely with Renewal Managers and Account Executives to support successful customer outcomes. Share customer insights and feedback to continuously improve messaging, playbooks, and engagement approaches. Consistently achieve connected-call targets while creating high-quality, actionable renewal pipeline. Minimum Requirements Fluent English. Based in Amsterdam or London and able to work from the office a minimum of 4 days per week. Bachelor’s degree or equivalent professional experience. Confident verbal and written communication skills. Comfortable operating in a high-activity, outbound customer engagement environment. Resilient, motivated, and able to maintain momentum across a high volume of customer interactions. Strong organisational skills and attention to detail, particularly around CRM and administrative tasks. Positive, coachable mindset with openness to feedback and continuous learning. Interest in developing consultative and value-based selling skills. Preferred Skills Additional European language skills. Previous experience working across EMEA markets. Experience using Salesforce or a comparable CRM platform. Experience in customer renewals, outbound sales, customer success, account management, or a similar commercial environment. Ability to lead value-based conversations focused on customer outcomes and ROI. Familiarity with structured sales or renewal playbooks, pipeline creation, and conversion metrics.