Birmingham, Bristol, Nottingham, Southampton
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
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This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC.
HMRC Valuation Office are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
Job Description
Role Overview
Here at HMRC Valuation Office (VO), we provide a wealth of property related services to the public and this role represents the perfect opportunity to start an exciting career in delivery those services.
In this role, the post holder will have the opportunity to represent the VO on regular visits to lettings agents and landlords for the purpose of collecting rental information. Rent Officers have 3 main functions: the Registration of a Fair Rent, rental valuations for Housing Benefit purposes and research and acquisition of a representative sample of residential lettings information.
The successful candidate will support a Hub Manager and work alongside other colleagues locally and nationally. They will have the opportunity to work flexibly and adapt regularly to changing priorities within a wide geographical area. Once your training is complete, you will benefit from the flexibility to manage your own time and workload to help you achieve a great work-life balance.
The Rent Officer role provides the successful candidate with an opportunity to learn more about and start a career in the world of property and valuation. You will develop strong interpersonal and people engagement skills and build strong relationships with our external partners, contributing to our reputation with the public.
Key Responsibilities
The successful candidate will:
- Conduct regular visits to lettings agents and landlords for the purpose of collecting lettings information, present the benefits associated with the provision of the information to maximise the success of the visit.
- Inspect properties for the purposes of Housing Benefit or Fair Rent Act determinations.
- Schedule collection activities / write up reports using market feedback gathered from data sources.
- Understand and apply relevant Data Protection guidance to day-to-day data processing and dealing with issues associated with data protection legislation, addressing any concerns agents or landlords have.
- Be involved with the production of Local Housing Allowance rates using the application of knowledge and understanding of guidelines, policy, precedent and law to ensure that results produce a representative view of the relevant lettings market. Comply with established guidelines as required.
- Carry out telephone, email and writing based activities. This can include calling landlords for the collection of data and identify and responding to housing benefit, fair rent and LHA enquiries.
- For Office of National Statistics (ONS) outputs: conduct monthly quality assurance processes to account for errors and exceptions within the established timeframes.
- Input lettings information using VO Rent Officer applications.
- Determine valuations for Housing Benefit purposes in accordance with legislation and Housing Benefit regulations.
- Register Fair Rents under The Rent Act 1977.
Rent Officers must be able and willing to travel. Once trained, you will be expected to travel to property inspections and site visits across your area on a regular basis, alongside a blend of attendance at the office and working from home.
It should be noted that for posts outside London, Rent Officers may be required to cover large geographical areas.
The Successful Candidate Will
- Conduct regular visits to lettings agents and landlords for the purpose of collecting lettings information, present the benefits associated with the provision of the information to maximise the success of the visit.
- Inspect properties for the purposes of Housing Benefit or Fair Rent Act determinations.
- Schedule collection activities / write up reports using market feedback gathered from data sources.
- Understand and apply relevant Data Protection guidance to day-to-day data processing and dealing with issues associated with data protection legislation, addressing any concerns agents or landlords have.
- Be involved with the production of Local Housing Allowance rates using the application of knowledge and understanding of guidelines, policy, precedent and law to ensure that results produce a representative view of the relevant lettings market. Comply with established guidelines as required.
- Carry out telephone, email and writing based activities. This can include calling landlords for the collection of data and identify and responding to housing benefit, fair rent and LHA enquiries.
- For Office of National Statistics (ONS) outputs: conduct monthly quality assurance processes to account for errors and exceptions within the established timeframes.
- Input lettings information using VO Rent Officer applications.
- Determine valuations for Housing Benefit purposes in accordance with legislation and Housing Benefit regulations.
- Register Fair Rents under The Rent Act 1977.
Rent Officers must be able and willing to travel. Once trained, you will be expected to travel to property inspections and site visits across your area on a regular basis, alongside a blend of attendance at the office and working from home.
It should be noted that for posts outside London, Rent Officers may be required to cover large geographical areas.
Person specification
The successful candidate will be keen to learn more about property and valuation. They will be a confident decision maker and someone who relishes managing their own workload and responsibilities. We are looking for a resourceful individual with a strong desire to complete tasks to a high standard and in an efficient manner.
Essential Requirements
- Have an interest in and desire to learn more about property and valuation.
- Be able to communicate clearly both verbally and in writing, with the ability to use Microsoft word, Excel and Outlook to deliver such communications.
- Strong organisational skills to manage a diverse workload and deliver to objectives and deadlines.
- Self-motivated, flexible and prepared to work across a range of duties autonomously and with others in a team environment.
- Be customer focussed and have strong customer service skills.
- Able to comply with established guidelines and policies as required.
- Full UK driving Licence.
- Willingness to travel on a regular basis. You may be required to cover large geographical areas.
Desirable Criteria
Experience of working in the property sector.
Licences
A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving licence, we will consider your application. Please contact resourcingteamvo@hmrc.gov.uk before you start/submit your application with your details to discuss this further.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC
hear from our insiders or visit Thinking of joining the Civil Service
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How To Apply
If you can meet our person requirements above, we are keen to hear from you.
To apply for this post, you must complete an online application with the following:
A CV setting out your Job History , Skills and Experiences.
A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the ‘Essential Requirements’ and ‘Person Specification’ outlined in the advert when providing your answer.
Sift - 22nd September 2026
We will assess you on your CV and Personal Statement.
Should there be a large number of applicants, an initial sift will be made on Personal Statement against the lead essential criteria: Have an interest in and desire to learn more about property and valuation.
Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Interviews (W/C 12th October 2026) Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.
Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview.
We will assess you on the Behaviours listed in the job description and Strengths.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.
If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: resourcingteamvo@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application –
[insert vacancy ref] & vacancy closing date
[insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Application Hints and Tips
For more information on Success Profiles, tips on how to write a successful application and find out more about what’s involved in the application process please visit About the application process , Civil Service Careers (civil-service-careers.gov.uk).
Further Information
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
Contact the UBS Recruitment Team via resourcingteamvo@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Locations
As part of the application process, you will be asked to tell us which of the locations available you can work in. You will be able to specify up to 1 option. Please be aware that you can be posted to any location that you put in your preferences.
Successful candidates must select one of the locations noted in this advert as their base office and will be expected to undertake regular travel to this location under HMRC hybrid working policy.
We will create separate merit lists for each location and make job offers from those lists. If successful you will be placed onto the list for your chosen locations. If you accept a role in one of the locations, you will automatically be removed from any other merit list.
Terms & Conditions
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Reserve Lists
If we have more successful candidates than available vacancies, we will hold a 6 month reserve list.
During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.
Concerns/Complaints
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address: resourcingteamvo@hmrc.gov.uk.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a standard (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a standard (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Trevor Buckland
- Email : trevor.buckland@hmrc.gov.uk
Recruitment team
- Email : voarecruitment.grs@cabinetoffice.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/