Representative - Customer Service

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Support Inside Sales Representatives (Main focus of role) Understand your team’s customers in greater detail Understand how they manage each account to support their day to day needs Free up ISRs from admin tasks so they can focus on revenue generating opportunities Back-up ISRs when they are on PTO Enter purchase orders Obtain quotes from vendors, secure orders, and expedite when needed Qualifications: High School Degree or Equivalent required Associates’ Degree (U.S.)/College Diploma (Canada) preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-MH1