Representative - Inside Sales - Communications and Security Solutions

As an Inside Sales Representative, you will work with existing customers to grow sales of the Company's products and services. Leveraging experience in the communications and security industry, you will create, manage, and upsell orders while delivering an excellent customer experience. You will use proactive selling techniques to expand existing accounts, identify new opportunities, and support business growth. Working closely with outside sales and internal teams, you will help achieve sales goals and ensure customer satisfaction. Responsibilities: Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates. Increases orders by suggesting related items, explaining features, and checks customer’s buying history. Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. Identifies ways for continuous improvement of processes. Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order. Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date. Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification. Reports industry trends, competitive pricing and customer feedback to management. Qualifications: High School Degree or Equivalent required; Bachelors’ degree preferred Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor within the communications and security industry (2-4 years) Familiar with Microsoft Office, and ability to perform basic computer skills Ability to perform multiple tasks simultaneously Working in team environment Communicate clearly, both verbally and in written form Attention to detail Ability to prospect and market concepts to existing and potentially new accounts Take action and solve a range of problems that may be difficult but are not typically complex Identify and define problems and possible solutions independently; chooses among existing solutions Ability to work independently with general supervision Ability to travel 0% - 25% ** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.** #LI-A1