Reservations Coordinator

• Job Title: Pet Reservations Specialist
• Work Schedule: Full-time (~40–42 hours/week) | Monday through Saturday from 7 AM to 2 PM EST
• Location: Remote (Philippines)
• Compensation: $6 USD

Overview

We are a premier pet care and resort business providing top-tier doggy daycare, overnight boarding, and enrichment experiences across three locations in a safe, structured, and loving environment. Our core mission and culture center on treating every dog like family while delivering a warm, professional experience for every pet parent. Serving as the primary support for inbound phone traffic and administrative tasks across our locations, this role focuses on consistency, process adherence, and exceptional customer care rather than aggressive closing. Designed like a call center-style support role paired with light administrative and social media responsibilities, this is a structured, repeatable position ideal for someone who is patient, personable, and comfortable handling a high volume of similar inquiries each day.

Key Responsibilities

• Inbound Phone Support: Answer incoming calls with a warm, friendly tone, address common inquiries about daycare, boarding, and policies, support booking-related calls to schedule reservations or tours, and escalate complex situations when needed.
• Email & Administrative Support: Monitor and manage the email inbox, upload vaccination records and client documents into internal systems, maintain accurate logged records, and assist with follow-ups and confirmations.
• Light Social Media Support: Utilize downtime to create and schedule 1–2 simple social media posts per week using existing photo/video content aligned with U.S. audience expectations.
• Cross-Departmental Collaboration: Serve as the front-line connection between pet parents and our resort team, delivering a consistent, reassuring experience that drives high booking and tour conversions.

Must-Have Requirements

• Communication & Presence: Excellent English communication skills with a friendly, patient, and upbeat phone presence.
• Process Consistency: Comfortable handling high-volume, repetitive calls with consistency, professionalism, and strict adherence to structured processes.
• Administrative Accuracy: Strong attention to detail for administrative and data entry tasks, including correctly logging information and uploading vaccination records.
• Tech-Savviness: Comfortable learning simple systems and workflows quickly, with proficiency in email, spreadsheets, document uploads, and basic software tools.
• Workspace & Equipment: Highly reliable work ethic with dedicated equipment including a computer, strong internet connection, quality headset, and a quiet, distraction-free remote environment.

Nice-to-Have Requirements

• Customer Service Experience: Previous background in customer service, call center environments, or administrative support roles.
• High-Volume Capability: Prior experience specifically handling high-volume inbound calls.
• Creative Tools: Basic familiarity with simple social media design or video tools (e.g., Canva, CapCut).

Why Join Us

If you love pets, excel at customer care, and enjoy the stability of a clear, repeatable daily routine, this role offers the perfect remote opportunity! You will play a vital role in our growth as the foundational point of contact for pet parents across three locations, ensuring vaccination records are accurately managed and reservations run seamlessly. We offer a structured, supportive work environment where you can build strong connections with customers without the pressure of hard sales, while also getting to stretch your creative muscles on light social media projects during downtime. Visualize yourself making pet parents feel confident and excited about their dog's care every single day take action and apply today!