Reservations Specialist — Travel Industry Remote | Independent Contractor | Italy

About TravelWorld

TravelWorld is a full-service U.S.-based travel agency specializing in group travel since 1975. We help thousands of travelers explore the world through escorted vacations, cruises, faith-based pilgrimages, educational tours, and custom group experiences.

Our team manages the details behind each journey — from reservations and traveler information to supplier coordination and documentation — with a strong focus on accuracy, service, and reliability.

The Role

TravelWorld is seeking a highly organized Reservations Specialist based in Italy to support our U.S.-based travel team.

This is a remote independent contractor position ideal for someone with strong English communication skills and experience in travel reservations, hospitality, tourism, or a similar customer-focused environment.

The Reservations Specialist will primarily support our team with processing and maintaining travel bookings, traveler information, travel insurance, and reservation documentation.

Key Responsibilities

• Process new travel reservations accurately and efficiently

• Enter and maintain traveler information in reservation and internal systems

• Review bookings for accuracy and completeness

• Process travel insurance and related documentation

• Make reservation changes and updates as requested

• Confirm booking details, payments, and traveler information

• Communicate with travel suppliers when necessary

• Maintain organized and detailed reservation records

• Monitor deadlines and follow established booking procedures

• Assist the U.S.-based Reservations, Sales, and Operations teams

• Communicate professionally with team members, suppliers, and travelers by email and phone

• Identify missing or incorrect information and proactively resolve issues

Qualifications

• Previous experience in travel reservations, tourism, hospitality, customer service, or administrative support

• Excellent written and spoken English

• Strong attention to detail and accuracy

• Highly organized and able to manage multiple reservations simultaneously

• Comfortable learning and working across multiple software platforms

• Strong computer skills, including Microsoft Outlook and Excel

• Ability to follow established procedures and workflows

• Reliable internet connection and professional remote-work environment

• Dependable, responsive, and able to work independently

• Experience with travel reservation, CRM, GDS, or booking systems is a plus

Schedule

Candidates must be available to work a schedule that overlaps with U.S. Eastern Time business hours, specifically 9:00 AM – 4:00 PM ET, Monday through Friday.

Position Details

• Remote

• Independent contractor

• Part-time, approximately 30–35 hours per week

• Hourly rate: $12–$18 USD per hour, depending on experience

• Based in Italy

• Opportunity for additional hours and responsibilities as the role grows

What We’re Looking For

We’re looking for someone who is accurate, dependable, organized, and comfortable working behind the scenes to make sure every reservation is handled correctly.

Travel industry experience is valuable, but attention to detail, reliability, strong English skills, and the ability to learn our processes are equally important.