Resident Service Technician

Description PAY SCALE: $35.00+/hr DOE OVERVIEW: The Resident Field Diesel Technician is responsible for operating a company-issued service vehicle and traveling to customer locations to diagnose, maintain, and repair heavy construction equipment. This role requires a self-motivated individual who can work independently while delivering safe, high-quality, and efficient service that exceeds customer expectations. The position may require overtime, overnight travel, and occasional weekend work based on customer and business needs. This position reports to the Sioux Falls Branch. ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform field repairs, maintenance, and preventive maintenance with minimal direct supervision. Diagnose, troubleshoot, and repair equipment to meet OEM (Original Equipment Manufacturer) specifications and quality standards. Test, inspect, and evaluate all major machine systems to accurately identify failures and required repairs. Recondition and repair equipment and components safely, efficiently, and effectively by planning repair methods and sequencing work. Perform diagnostic inspections and repair determination inspections in accordance with established procedures; identify root causes of failures and recommend appropriate repair solutions. Operate heavy equipment safely and responsibly during testing, troubleshooting, and repair activities. Accurately document labor, parts, materials, outside purchases, and repair details using company systems and work orders. Assist with parts and inventory management by providing accurate information to support inventory control and replenishment. Participate in manufacturer, company, and industry training programs to maintain and expand technical knowledge. Maintain a clean, organized, and safe work environment in accordance with company and OSHA safety standards. Properly maintain and care for company vehicles, service equipment, tools, and other assigned assets. Complete all required service reports, inspection forms, and job-related documentation in a timely and accurate manner. Build and maintain professional relationships by providing exceptional customer service and communicating repair recommendations clearly with customers. Represent the company professionally while working at customer locations and in the field. Perform other duties and responsibilities as assigned by the Service Manager. JOB REQUIREMENTS: Lives our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative Valid driver's license with an insurable driving record; Class A CDL or ability to obtain Four or more years of experience diagnosing and repairing diesel-powered heavy construction equipment Proven ability to work independently with minimal supervision in a remote field service environment Strong commitment to safety and compliance with company and customer safety policies Excellent communication and interpersonal skills with a customer-first mindset Highly developed diagnostic and troubleshooting abilities using mechanical and electronic diagnostic tools Strong organizational skills with the ability to effectively manage schedules, work orders, and multiple customer locations Comprehensive knowledge of diesel engines, hydraulics, electrical systems, powertrain components, and equipment operation Must supply and maintain a complete set of metric and SAE hand tools, including 1-inch drive tooling COMPANY BENEFITS: (*certain benefits are adjusted based on position) Health FSA HSA w/ Employer Contributions Dental Vision Life / AD&D / Critical Illness 401k + Company Match PTO Accrual Paid Holidays Prescription Safety Glass Reimbursement Safety Boot and Cold Weather Gear Reimbursement Annual Tool Allowance Employee Assistance Program Uniform/Clothing Allowance Employee Events Sponsorships Additional Job-Related Education and Trainings Short/Long Term Disability – Employer Paid NATURE AND SCOPE OF JOB: Occasionally lifting, carrying, pushing, or pulling 100+ pounds and/or frequently lifting, carrying, pushing, or pulling 50+ pounds and/or continuous lifting, carrying, pushing or pulling 20+ pounds. Occasionally to frequent walking or standing. Frequent and continual movement as follows, often several movements simultaneously (i.e., handle while crouching, carry while kneeling): Kneel (bend legs at knee, come to rest on knees) Crouch/Squat (bend body down and forward, bending legs and spine) Crawl (move on hands, knees, and feet) Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer) Stoop (Bend downward and forward at waist) Lift (raise or lower object > 25 pounds from one level to another) Carry (transport an object) Push (press with steady force, thrust objects forward, downward, outward) Pull (drag or tug objects) Turn/twist (move a body part in circular motion) Bend (bend downward and forward by bending the spine at waist) Reach (extend hands and arms in any direction) Handle (seize, hold turn with hands) Repetitive motion of wrists, hands, and fingers. Hearing and speaking to exchange information. Dexterity of hands and fingers to operate equipment. Consistently exposed to weather conditions, fumes, and loud noise. The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required. Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.