Resource Planning & Capacity Lead

Who Are Massive Rocket? Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here. Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact. Who Are We Looking to Add to Our Team? As the Resource Planning & Capacity Lead at Massive Rocket, you'll own the end-to-end resource planning process across the business, ensuring we have the right people working on the right projects at the right time. Operating at the centre of our delivery organisation, you'll connect sales pipeline, project demand, delivery capacity, resource allocation, utilisation, and commercial performance into one clear operating rhythm. You'll work closely with Growth, PMO, Delivery, Finance, and Operations leaders to provide visibility into future demand, identify capacity risks before they occur, and help maximise both delivery quality and profitability. This is a highly cross-functional role that combines operational excellence with commercial thinking. You'll bring structure to complex planning processes, improve governance, and provide the insights senior leadership needs to make confident hiring, staffing, and investment decisions. What Will You Do? Own the end-to-end resource planning process across active projects, upcoming work, renewals, and future sales pipeline Maintain a real-time view of resource availability, utilisation, capability, allocation, and future capacity across the business Partner with Growth, PMO, Delivery, Finance, and Operations teams to align project demand with available delivery capacity Identify and proactively manage resource risks including over-allocation, under-utilisation, skills shortages, delivery bottlenecks, and capacity constraints Translate sales pipeline and commercial forecasts into future hiring, contractor, and workforce planning requirements Support revenue forecasting, margin management, and project profitability by optimising resource allocation and billable utilisation Establish governance, reporting, and operating cadences for resource planning, ensuring data accuracy and consistent decision-making across teams Lead regular resource planning meetings, driving accountability, action tracking, and cross-functional alignment Produce clear dashboards and executive reporting on utilisation, capacity, demand forecasting, hiring requirements, and commercial risks Continuously improve resource planning processes, tooling, reporting, and operational workflows to support business growth What Makes You a Great Fit 5+ years of experience in Resource Planning, Capacity Planning, PMO, Delivery Operations, Workforce Planning, or Professional Services Operations Strong understanding of project-based delivery environments within consultancy, SaaS, digital agency, Martech, or professional services organisations Proven experience balancing sales pipeline, project demand, resource allocation, utilisation, and commercial delivery priorities Strong commercial acumen with experience supporting revenue forecasting, margin management, billable utilisation, and project profitability Excellent stakeholder management skills, with confidence partnering across Growth, Delivery, PMO, Finance, Operations, and senior leadership teams Highly analytical, process-driven, and organised, with the ability to turn operational data into actionable business recommendations Experience using resource planning, PSA, CRM, project management, and reporting tools such as Jira, Monday.com, Smartsheet, Salesforce, HubSpot, Excel, or similar platforms Comfortable operating in fast-paced environments, managing competing priorities, and proactively identifying and resolving delivery risks Strong communication and facilitation skills, with experience leading cross-functional planning meetings and influencing senior stakeholders English proficiency at C1 level Desirable Experience designing or improving resource planning and capacity management frameworks within high-growth organisations Experience working with globally distributed delivery teams across multiple regions and time zones Familiarity with professional services KPIs including utilisation, recovery rates, project margins, and forecasting accuracy Experience building executive dashboards and operational reporting to support strategic planning and workforce decisions Why You’ll Love Working Here • Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else • A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win • A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond • Remote‑First for Life – Work from wherever you feel your best • Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter • Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable A Few Things to Know Before We Get Started Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill) References – We may request two references, so have names, relationships, and contact details ready For Contractors – Proof of incorporation and up‑to‑date insurance is required A Quick Note on Applications We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.