Restoration Estimator & Claims Specialist

Job Description This is a remote position. Our client is looking for a Restoration Estimator & Claims Specialist to manage restoration estimates and insurance claims from initial write-up and documentation through approval and final payment. They operate in the property restoration industry, providing comprehensive solutions for property damage, remediation, reconstruction, and recovery. This role is ideal for a detail-oriented professional with hands-on Xactimate experience and a strong understanding of property insurance claims. The successful candidate will prepare accurate estimates, assemble complete claim files, communicate with adjusters and clients, manage supplements and discrepancies, and maintain consistent follow-up until every file reaches closure. The position plays a significant role in the company's cash flow, managing an estimated $2–4 million in written and collected volume annually. Responsibilities Prepare complete and accurate Xactimate invoices for restoration projects within 24 hours of job completion. Create accurate sketches and scope documentation according to restoration industry and insurance carrier standards. Compile supporting documentation, including photos, moisture logs, signed service agreements, and other required claim records. Submit complete estimate and documentation packages to insurance carriers or adjusters within 48 hours of job completion. Maintain a structured follow-up schedule for all active insurance claims. Track each claim throughout review, approval, and payment until the outstanding balance is collected in full. Identify and address claim discrepancies, supplemental estimate requirements, and adjuster objections that may delay payment. Communicate directly with clients regarding their financial responsibility on insurance-related projects. Manage invoicing, collections, and payment follow-up for private-pay projects. Maintain detailed and accurate records of all communications with clients, insurance carriers, adjusters, and internal team members. Monitor and respond to both shared company and individual email inboxes. Collaborate closely with Project Managers to ensure project scope, documentation, estimates, and claim status remain aligned. Serve as a professional point of contact for clients and insurance representatives throughout the claims process Requirements Hands-on experience using Xactimate for estimating and sketching. Xactimate Level 2 (Proficiency) certification is required. Previous experience with insurance claim closure within property restoration, construction, or a closely related field. Strong understanding of the property insurance claims lifecycle, including estimate/invoice submission, supplements, adjuster negotiations, and payment collection. Excellent written and verbal English communication skills. Strong attention to detail and documentation accuracy. Excellent organizational and time-management abilities. Proven ability to manage a high volume of active files and consistently meet deadlines. Strong customer service skills with a professional phone and email presence. Comfortable managing shared email inboxes and collaborating with Project Managers and administrative teams. Qualifications The following qualifications are preferred but not required: Xactimate Level 3 (Mastery) certification. Experience handling claims involving water damage, mold remediation, fire restoration, reconstruction, or abatement. Experience with restoration CRM or job-management platforms such as DASH, Encircle, CompanyCam, Jobber, or similar systems. IICRC certifications. Benefits Full-time position. 100% remote – work from anywhere in LATAM. Flexible working hours for estimate preparation and file completion, provided required turnaround times are consistently achieved.