Resware Administrator

Salary Range: $55,000.00 To $65,000.00 Annually SENIOR RESWARE ADMINISTRATOR Accurate Group is seeking an experienced SENIOR RESWARE ADMINISTRATOR for its growing title and closing departments. The Senior ResWare Administrator provides day-to-day support for the company's ResWare title and closing system. Working under the direction of the ResWare Product Manager, this position assists with user support, data maintenance, system updates, testing, and documentation while following established procedures. Responsibilities include, but are not limited to: Provide day-to-day support to ResWare users by answering routine questions and assisting with established system processes. Escalate unresolved or complex issues to the ResWare Product Manager or management for guidance and resolution. Facilitates routine maintenance of workflows, action lists, user access, and other approved system configurations, referring to non-routine requests or proposed changes to management for review and approval. Performs data entry, data validation, routine audits, and data cleanup to help maintain accurate and reliable system information. Report data discrepancies or recurring issues to the ResWare Product Manager or management for further investigation. Document user-reported issues and resolve routine questions in accordance with established procedures. Escalate issues requiring additional technical expertise or management direction to the ResWare Product Manager or appropriate leadership. Performs testing approved system enhancements and updates by following established testing procedures, documenting results, and communicating concerns or unexpected outcomes to the ResWare Administrator or management. Support implementation of approved system changes under the direction of the ResWare Administrator. Facilitates onboarding new users by providing instruction on standard ResWare processes, workflows, and best practices, seeking guidance from management when questions fall outside established procedures. Maintain documentation for procedures, user guides, system updates, and support activities. Monitors’ routine interfaces with third-party vendors and promptly report issues or service interruptions to the ResWare Product Manager or management for follow-up. Collaborate with Operations and other departments to identify process improvement opportunities and communicate recommendations to the ResWare Product Manager or management for evaluation and implementation. Participate in routine quality assurance activities to help maintain consistency and accuracy within the ResWare system. Perform other duties as assigned. Successful candidates will have the following proven skills: Minimum of two to four years related experience or training RESWARE ADMIN AND OPERATIONAL TITLE AND CLOSING WORKFLOW KNOWLEDGE IS REQUIRED Experience in using Word, Excel, PowerPoint and Outlook. Ability to multi-task & work independently Act with courtesy, dignity & respect: Always demonstrate professionalism. Exhibiting positive energy with a “can do” attitude. Strong written and verbal skills Self-Development : Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths and initiatives to problem solve system issues when needed. Job Type: Full-time/Remote Salary: $55,000 to $65,000 Schedule: Monday -Friday (8-hour shifts) Benefits: 401K with employer matching Full medical, dental, vision, HSA, and life insurance Paid time off (PTO and Holiday pay) Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position. About Accurate Group: Accurate Group provides technology-driven appraisal management and title services to real estate finance providers nationwide. We combine exceptional service with innovative technology and our proprietary AccurateAuditTMcompliance foundation to provide banks, credit unions, non-bank lenders, loan services and capital markets firms with the best combination of speed, accuracy, regulatory compliance, and price. With Accurate Group, lenders and investment firms gain a strategic partner that can help them increase revenues, lower costs, get more accurate real estate portfolio valuations and improve compliance across all types of real estate loans, including mortgage originations, home equity, refinancing, default servicing and real estate portfolio valuations. Accurate Group is committed to affording equal employment opportunity to qualified individuals regardless of their race, gender, gender identity, color, sex, sexual orientation, national origin, religion, age, disability status, veteran status, or any other classification or characteristic protected by law. Accurate Group, LLC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Amie Walker, Human Resource Generalist. To learn more about Accurate Group, visit www.accurategroup.com