Retail Account Coordinator - Seattle WA

The Retail Account Coordinator (RAC) is a field-based role focused on in-store execution, shift support, and retailer relationship building. This RAC operates exclusively in the field — there is no home office component. The ideal candidate thrives in a fast-paced retail environment, leads by example on the floor, and serves as the primary point of presence for Beauty Educators and retailer partners. Key Responsibilities Be a consistent, visible presence on the floor — supporting shifts, coverage needs, and live events Coach and mentor Beauty Educators in the moment, on the floor, during active shifts Build and maintain strong relationships with store staff, department leads, and retailer management Conduct regular in-person performance check-ins and document coaching in real time Monitor time & attendance and partner with the scheduling team on any shift changes or coverage gaps Ensure brand, retailer, and Headkount standards are upheld on every visit Complete detailed in-store surveys following every shift Achieve sales goals by driving BE performance and engagement at store level Escalate employee or retailer concerns promptly to their supervisor and HR Stay current on all Headkount communications via the Headkount app Skills, Knowledge, and Requirements Minimum 2 years of experience working for a beauty brand or major beauty retailer. Excellent communication skills Demonstrated leadership and decision-making skills Ability to multitask and work efficiently Strong problem-solving skills Professional conduct in-store Excellent brand and product education & training skills Technology skills: video calls, phone calls, text messages, smart phone applications Benefits Offer a Competitive Salary Provide a thorough onboarding process and brand training Offer Medical, dental and vision Benefits to Full Time employees Offer valuable feedback & assist with growing with the company