Retail Customer Service Executive

Retail Customer Service Executive We're on the hunt for someone proactive & detail-oriented who is looking to build their career in retail operations! Come join the growing face of cat food on the supermarket shelves. Apply Now! Location: London (Hybrid) About the Job This is a great opportunity for someone looking to build a career in retail operations and customer service within a growing business. You'll be part of a collaborative team, supporting the day-to-day running of our retail channel. We're looking for someone who is proactive, detail-oriented, and comfortable rolling up their sleeves across a varied workload. About Us At Untamed, we are on a mission to become Europe's leading pet brand, driving innovation in the $57 billion pet food industry's fastest-growing segment: cats. Since our launch five years ago, we've delivered over 60 million meals to more than 300,000 cats across the UK, proving our product-market fit and scalability. What You’ll Do Manage day-to-day operational tasks that keep the retail channel running smoothly Handle retail communications in a clear, professional, and timely manner Process and monitor retail orders, ensuring accuracy and proper follow-through Support communication with retail customer contacts and internal teams Maintain accurate reporting, trackers, and documentation to support good decision-making Work closely with internal teams to resolve issues and uphold service standards Support service-related queries and escalations across customer operations Assist with process improvements and wider operational projects as needed What We’re Looking For Retail experience - whether this retail operations, customer service, order management, or a similar role Strong communication skills and a professional, considered approach Excellent organisation and attention to detail Comfortable using trackers, spreadsheets, and basic reporting tools Able to manage competing priorities accurately in a fast paced environment A collaborative mindset and a genuine willingness to learn We Offer Big Challenges, Big Growth and Big Perks We are offering a salary of £30k-£35k dependent on experience. At Untamed, our commitment to health and happiness doesn’t end with cats: we actively invest in the growth and development of the brilliant people who are helping us achieve our mission. From day one, you will have access to our ever-growing list of benefits: A gorgeous office in the heart of The Strand stocked with free coffee, tea, soft drinks, snacks and more 25 days of Annual Leave (plus your birthday off!) including carry-over days A Macbook/PC and all the tech you need to get set up Private Healthcare with Dental & Optical Cover Pension with employer contributions EMI Options Scheme so you can invest in the growth you build Generous L&D Opportunities & Budgets to further enhance your skills £50 a month wellness budget/gym contribution Paid charity days to support causes that matter to you Free counselling and coaching through Spill & MoreHappi 5 working days Peternity Leave to welcome a new pet to your home 28 working days sabbatical after 4 years Regular socials & team lunches Free Untamed subscription for your furry friends Opportunity to work in a fast-growing and innovative startup environment Collaborative and inclusive company culture Department Retail Locations London Remote status Hybrid About Untamed On a mission to provide high-quality cat food with human grade ingredients to help cats live healthier and happier lives. Founded in 2019 Co-workers 45 and growing!