Retail Sourcing Specialist I

Description This position is a hybrid position that requires field work as well as on-site duties at our East Point location. Who We Are: The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries about where their next meal is coming from. Since 1979, we have been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia. About the Role: The Retail Sourcing Specialist I is responsible for building and maintaining relationships with over 600 retail partners to support food recovery efforts and increase the availability of donated food and resources distributed throughout the community in support of the Food Bank’s mission. The Retail Sourcing Specialist also looks for opportunities to increase retail donations while strengthening existing donors and agency relationships with over 190 agencies. Where You’ll Work: Supply Department / Supply Chain What You’ll Do: Build and Sustain Relationships: Identify opportunities to develop new retail partnerships, solicit donations, and support onboarding of new donors. Maintain and strengthen existing retail and agency relationships by providing responsive communication, troubleshooting concerns, and resolving issues. Investigate, mitigate, and resolve issues that may arise between retailers and partner agencies Conduct daily communication with retail partners and agency partners through phone, email, and in-person visits. Maintain accurate records of interactions, visits, issues, and follow-up activities. Respond promptly to retailer and agency inquiries while prioritizing timely food rescue, strong partnerships, and excellent customer service. Increase donation opportunities by educating retail partners on food recovery processes, providing support, and ensuring compliance with Food Bank standards and procedures. Data and Administration: Create, review, and distribute reports and maintain existing data spreadsheets, charts, and graphs, with an action plan where applicable Analyze donation data to identify retailer donation trends and proactively communicate with retailers and/or agencies when patterns change Share monthly data insights with retailers and partner agencies to support growth in donation volume and consistency Complete additional administrative and reporting tasks as assigned by management. Training Onboard and train new retail partners on ACFB policies, procedures, and expectations. Onboard and train retail agencies on various policies, procedures, and reporting platforms Conduct annual training and policy updates, including an overview of the retail MOU (Memorandum of Understanding), Program Manual and any other related program documentation to ensure adherence and compliance. Reinforce adherence to food safety standards and Food Bank requirements among retail partners and agencies. Participate in Feeding America and other conference calls and trainings as needed Logistics Collaborate with various Retailers and Partner Agencies to ensure timely donation pick ups Partner with Network Growth, Compliance, and other internal teams to determine agency eligibility for the Supplemental Retail Donation Program based on proximity to retailers, agency capacity, and distribution schedules Troubleshoot and resolve logistical challenges related to pickup schedules, capacity constraints, and service disruptions to minimize food rescue interruptions. Key Competencies we look for in All our Food Bankers are: Customer Focus Decision Making Accountability The Ability to Navigate Change What You’ll Need: Skills and Experience your resume should demonstrate: Demonstrated history in driving for results and steering relationships to achieve established goals Strong track record of collaborating effectively with internal teams across departments. Advanced proficiency in Microsoft Office, particularly Excel and Word, with the ability to quickly learn and adapt to new systems and platforms. Strong communication, organization, and time-management skills, with the ability to manage multiple priorities Valid driver’s license and reliable transportation There may be some Physical Demands and Travel: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is routinely required to lift 50 lbs. Expected local travel for this position is 75%