Retail Underwriter

About Allianz We are proud to be one of the world’s most trusted insurance companies, serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations. This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role. We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing . If you're ready to take the next step in your career, apply now and become part of the team! The Opportunity The Retail Underwriter is responsible for quoting, converting, renewing, and maintaining insurance policies through intermediaries, ensuring a seamless and efficient experience for all stakeholders involved. Key Responsibilities: Servicing our customers and business partners via inbound telephone calls, emails and general administration Consistently demonstrating true customer centricity; ensuring high level of engagement with customers, meeting and exceeding customer and intermediary expectations and acting with integrity Organising and prioritising work in order to deliver on the various service level agreements Adhering to agreed processes and procedures including company quality and underwriting guide Proactively anticipating customer issues and taking appropriate action Complying with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations Actively and enthusiastically participating in the achievement of individual and team targets and objectives Engaging fully in Inclusive Leadership sessions with your manager, having a proactive approach to learning and development Key Requirements / Skills & Experience Essential: A minimum of 2 years’ experience working in a phone based sales or customer service role within the insurance industry Completed APA, CIP or have met the Grandfather criteria for the role as per the Minimum Competency Code issued by the Financial Regulator Demonstrated ability to work within, and achieve key performance indicators across quality and service metrics Interest in pursuing a career in insurance, including relevant qualifications Desirable: Demonstrated knowledge of home and motor insurance products Prior experience working with Broker Software; i.e. Open GI or Relay At Allianz Ireland, we are committed to staying at the forefront of technological advancements. While this role does not require specific expertise in Data Analytics or AI technologies, having an understanding of their principles and practical uses can be advantageous. Our Benefits: We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches. # LI-Hybrid This is a hybrid remote/in-office role Allianz plc. is regulated by the Central Bank of Ireland. Regulatory Notice: Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements. See Fitness & Probity | Central Bank of Ireland . This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website at Individual Accountability Framework | Central Bank of Ireland . 103548 | Operations | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.