Retention Executive

About us Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools. Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships. Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes, Young Heroes, Wheels of Change , and Empower Forward , creating impact and building a better future. Let’s start with the role We are looking for a data-driven and proactive Retention Executive to join our team. In this role, you will support the day-to-day execution of our CRM strategies, using best practices to engage and retain our customer base. You will be responsible for the end-to-end rollout of campaigns—from reward setup and multi-channel communication to rigorous quality assurance—ensuring our promotions are delivered seamlessly and optimized for the best possible results. As a Retention Executive, you will: Execute and fulfill CRM strategies and various promotions/offers efficiently to maximize customer engagement and retention across Sportsbook & Casino; Set up and launch promotions, managing reward configurations, ensuring visibility on our websites, and orchestrating communications across email, private messages, push notifications, and SMS; Optimize communication design and content, ensuring layout, copy, and visuals are tailored for maximum impact across all CRM campaigns; Perform rigorous Quality Assurance (QA) on all automated and ad-hoc campaigns to guarantee high quality standards and flawless execution; Monitor and manage bonus allocation, ensuring customer rewards are distributed within agreed timescales and strictly aligned with corporate budgets; Track and report on campaign performance, compiling up-to-date reports on key CRM metrics, delivery KPIs, and customer insights to propose optimization strategies; Collaborate cross-functionally with the Customer Lifecycle, Technology, and Content teams across different markets to align goals and report technical defects; What you’ll bring: Bachelor’s degree in Marketing, Business Administration, or a closely related field; Proven experience in CRM, particularly with online marketing, automated CRM practices, and cross-channel campaign implementation; Advanced Excel/Spreadsheet skills, basic HTML skills, and a strong comfort level with numbers and data insights; Knowledge of CRM systems and email service providers (e.g., Optimove, Acoustic, Salesforce, Marketo, or Exact Target); Full professional fluency in verbal and written English, with excellent interpersonal and communication skills; Strong problem-solving abilities, high attention to detail, and the adaptability to handle tight deadlines in a fast-paced environment; Knowledge of the online gaming industry, experience with CMS platforms (like WordPress), or familiarity with A/B testing (considered an asset). Stoiximan Perks 🕒 Hybrid flexibility – work your way 💰 Competitive pay & annual bonus – rewarding great performance 🩺 Comprehensive health & life insurance – for you and your loved ones 💼 Private pension plan – investing in your future 👶 Nursery/childcare voucher – supporting working parents 🍽️ Monthly lunch allowance – enjoy good food on us 🏃‍♂️ Onboarding buddy – because starting strong matters 📖 Access to Udemy & ongoing learning – keep growing your skills 🤝 360° peer feedback – real insights, real growth 💪 Wellbeing perks – gym discounts, nutrition sessions & more 🍏 Fresh fruit, always – stay energized throughout the day