Retention Manager

About RYZE: The Retention Manager is a strategic and execution-focused role that owns RYZE's subscriber retention programs end to end. Reporting directly to the VP of CX & Retention and leading the Retention Analyst, this role is responsible for reducing subscriber churn, building proactive save and win-back programs, and partnering cross-functionally to improve the subscriber lifecycle from onboarding through renewal. This is not a reporting role — it is a program ownership and execution role powered by data. The Role: What You’ll Do Own RYZE's subscriber retention strategy — program design, execution, and performance measurement against churn and LTV targets Build and manage proactive save programs: identify at-risk subscribers before they cancel and execute targeted, personalized interventions Design and optimize cancellation flows — deflection offers, pause options, and retention messaging that reduce voluntary churn Own win-back program strategy and execution for recently churned subscribers — sequencing, offer structure, and success metrics Lead and develop the Retention Analyst — translating data outputs into program priorities and ensuring analytical findings inform every retention decision Partner with Marketing on retention-driven campaigns, lifecycle email strategy, and subscription offer design Partner with Product on subscription management features, member portal improvements, and cancellation experience optimization Build and maintain the subscriber lifecycle framework — mapping key intervention points from trial through long-term retention Report retention program performance to the VP on a regular cadence — including program ROI, churn impact, and win-back conversion rates Stay current on DTC subscription retention best practices to continuously improve RYZE's approach Additional duties as assigned by management. What We Offer: What We’re Looking For Required: 4+ years of experience in retention marketing, subscriber lifecycle management, or CX retention program management Proven track record of building or managing retention programs that measurably reduced churn in a subscription or DTC environment Experience designing and owning cancellation flows, save programs, and win-back sequences — including offer testing and conversion optimization Experience leading or partnering closely with an analytics function — able to work directly from data to build programs, not just receive reports Strong cross-functional collaboration skills with experience working alongside Marketing, Product, and Analytics teams Analytical fluency — able to interpret churn data, segment subscriber behavior, and design data-informed interventions independently Excellent written communication skills with experience writing or reviewing retention-focused member communications Preferred: Background in health, wellness, food/beverage, or consumer subscription brands Experience managing a direct report or analyst — comfortable setting analytical direction and translating outputs into program decisions Familiarity with subscriber cohort analysis, LTV modeling, and A/B testing in retention contexts Experience with Recharge, Klaviyo, Zendesk, or similar subscription and CRM platforms Experience building win-back and lapsed subscriber reactivation programs at scale What We Offer Competitive base salary commensurate with experience Health, dental, and vision insurance 401(k) with company match Paid time off and company holidays Remote-first work environment with flexible scheduling