Returns Manager (m/f/d)

Quantum Systems is a global leader in advanced unmanned solutions, combining cutting-edge flight technology with intelligent mission software. To strengthen our support organization, we are seeking for a Returns Manager with strong communication and organizational skills to ensure a smooth repair process. What is your Day to Day Mission: Returns Management: Coordinate with the customers to return systems or subsystems for repair and maintenance. Documentation: Documentation and control of incoming and outgoing system configurations in existing configuration databases. Repair Coordination: Coordinating interface between the customer and the repair team to communicate and monitor repair timelines. Compensation Management: Coordinate compensation shipments with the customer, Tier 1 support and the fulfilment team. Ticket Management: Handle and monitor repair tickets in Jira Service Management and provide structured documentation. Ongoing Learning and Product Knowledge: Stay up to date on new components and products to ensure Continuous Improvement: Contribute to internal process enhancements that increase efficiency and service quality. Customer Issue Resolution: Take ownership of customer complaints and escalations, drive resolution in coordination with internal teams. What you bring to the team: You have a background in service operations, repair management, customer support, logistics, or a comparable field and bring strong organizational and coordination skills. A technical background is a plus. You are a strong communicator who is comfortable working with customers as well as coordinating across Support, Repair, Fulfillment, and other internal teams. You take ownership of operational topics and proactively drive them from initial request through coordination to successful resolution. You have a structured and reliable working style, keeping track of multiple repair cases, priorities, timelines, system configurations, and stakeholders simultaneously. You are customer-oriented and solution-driven, especially when handling complaints, escalations, or time-critical service requests. You enjoy working in a fast-paced and evolving environment and are motivated to continuously improve processes, workflows, and service quality. You are a collaborative and dependable team player who contributes to smooth day-to-day operations and builds strong relationships across teams. You are fluent in German and English and communicate confidently with both internal and external stakeholders. Why Quantum-Systems: We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus. We are industry pioneers who are ambitious, bold, and visionary. We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data. We promise to be your runway for individual and professional growth. Our benefits: Company pension scheme: We support you so that you can already make provisions for later. Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance. Mobile Work: If things get a little busy in the office, you have the option to work remotely one flexible day per week to create the right balance. Stay active: With EGYM Wellpass, you get access to thousands of fitness and sports facilities — and of course, we subsidize the membership. Bike-Leasing: We support you in staying environmentally mobile and healthy. Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia. Employee events: We not only want to grow together, but also celebrate our successes together. Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored. Company Shuttle: Enjoy our convenient shuttle service that picks you up from Laim in Munich and brings you to our location, with return trips at the end of the workday. About us: Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors. Our commitment: We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success. At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.