Returns Team Member (VIC)

The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial. JB Hi-Fi Group is the perfect place to power your career , and we’re excited to hear from you. Why join JB Hi-Fi Group? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands and Doing Good workplace giving programs have raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Reporting to the Returns Coordinator, your role as a Returns Team Member will be execution of the timely and efficient return of faulty, defective, and damaged bulky goods within the Home Delivery Centre (HDC) in support of minimising risk to customers and financial loss. Your responsibilities will include, but are not limited to the following: Managing escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities. Working collaboratively with stores, other HDC teams and stakeholders to deliver a positive experience for the customer by facilitating escalated customer returns to HDC and effectively resolving customer return queries. Assisting in facilitating customer and installer collection of products from the HDC, performing system related transactions in a timely and accurate manner, providing support in a solution focused mindset. Undertaking other customer (and installer) facing support type tasks as required by management, including front of house reception of visitors including contractors, and Zendesk. Resolving credit claims with suppliers, escalate issues in line with established processes, and provide information and input for business investigations. Ensuring transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance. Contributing to the management of effective processes and systems to ensure quality records management and returns inventory integrity. Other tasks deemed suitable based on knowledge and experience as required by Management. Please note: We have two roles available: Saturday to Wednesday, 9:30am to 5:50pm Sunday to Thursday, 6am to 2pm Our ideal candidate is a professional who looks to optimise work processes at every opportunity, will work collaboratively and effectively in a team environment and is able to work autonomously. You will also possess the following: Operational warehouse experience Efficient in Microsoft Office applications preferred. MHE Licences - LF (High reach) and an LO (Stock picker) preferred. Must be available to work Saturday to Wednesday or Sunday to Thursday If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!