Revenue and Sales Ledger Coordinator

About Sapio Sciences Sapio Sciences is on a mission to accelerate scientific discovery and high-throughput clinical and diagnostic services. We bring together scientists, engineers, and industry specialists to build a unified lab informatics platform that helps organisations move faster, work smarter, and generate deeper insight from their data. Artificial intelligence is central to how we innovate and operate. Within our platform, AI enhances how laboratories structure, interpret, and act on scientific data. Across our business, we apply AI thoughtfully to improve efficiency, scalability, and decision-making. It is not an add-on or future ambition. It is embedded in how we build, deliver, and continuously improve. Our platform unifies ELN, LIMS, and scientific data management within a highly configurable environment. Scientists, laboratory professionals, and bioinformaticians rely on Sapio to manage end-to-end laboratory operations, from instrument integration and experiment setup to sample management, data analysis, and reporting. We design solutions that are powerful yet practical, enabling teams to focus on science rather than systems. Working at Sapio Our EMBRACE values guide how we work and grow together. We take ownership of our outcomes, collaborate openly across functions and geographies, and remain curious about how science and technology can evolve. We are accountable to each other and to our customers, and we measure our success by the real-world impact our platform enables. Working at Sapio means being part of a lean, growth-focused team where ownership is expected and progress matters. We value colleagues who are motivated by impact and comfortable operating in an evolving environment. At Sapio, you will work alongside people who care deeply about advancing drug discovery and improving laboratory operations worldwide. Ideas are encouraged, initiative is recognised, and professional growth is supported. As a scale-up, we move with pace and purpose, balancing innovation with responsibility. We partner with laboratories around the world, from emerging biotech companies to global pharmaceutical and diagnostics organisations, who trust Sapio to deliver intelligent, science-aware solutions that support discovery, development, and diagnostics. About the role This role is responsible for managing the end-to-end Order-to-Cash process, including customer billing, accounts receivable, recurring revenue administration, system reconciliation and revenue reporting. The role ensures that customer, contract, project, time-recording and billing information is accurate and consistent across the CRM, Time Management System and ERP. This enables timely and accurate invoicing, effective cash collection, appropriate revenue recognition and reliable financial reporting. Working closely with Sales, Customer Success, Professional Services, Project Management and Finance, the role owns the financial administration of customer contracts from signed order through to invoicing and cash collection. The role will also identify opportunities to improve controls, automate processes and strengthen data quality across the customer lifecycle. Working location The work arrangement for this role may be remote, hybrid or office-based. The arrangement will be confirmed in the job offer and may be subject to business requirements. The role requires regular collaboration with colleagues working across different locations, entities and time zones. Essential Responsibilities & Required Experience Manage sales ledger and accounts receivable processes for all Sapio entities. Review signed contracts, Statements of Work, purchase orders and approved quotations before invoicing to confirm pricing, billing dates, payment terms, customer details and legal entities are correct. Prepare and issue accurate customer invoices promptly and in accordance with contractual terms. Respond to customer billing queries and work to resolve disputes promptly, processing credits, billing corrections and invoice adjustments in line with the approval process. Maintain accurate customer account and billing information within the ERP. Maintain supporting documentation and audit trails. Monitor outstanding balances and maintain accurate aged-debt reporting, working with Sales, Customer Success and Project Management to resolve and escalate any collection issues and disputed balances. Reconcile customer accounts and investigate unapplied or unidentified receipts. Review completed sales documentation before establishing billing and revenue schedules, ensuring contracts, renewals, expansions, reductions and terminations are reflected accurately within the ERP. Support the Senior Management Accountant with month-end revenue reconciliations and reporting. Complete review of contracts and supporting information for the ASC 606 process. Assist with the preparation of revenue-related audit documentation and supporting schedules. Support the automation and integration of CRM, Time Management and ERP processes. Develop documentation and procedures for invoicing, accounts receivable, system reconciliation and revenue administration. Reconcile billable hours, project milestones and other chargeable activities between the Time Management System and ERP to ensure all eligible revenue is captured and invoiced. Reconcile closed-won opportunities in the CRM against the entries in the ERP. Investigate and resolve discrepancies between the CRM, Time Management System and ERP. Support month-end close by validating time, project, contract, invoice and revenue information across systems. Assist leadership with any ad hoc revenue, billing and accounts receivable analysis. Required Experience Three to five years' experience in Sales Ledger, Accounts Receivable, revenue administration, billing or a related Finance role. Three to five years' experience working with a CRM and Time Management tools. Experience working in a cross-continental environment. Experience reconciling information across multiple business systems. Understanding of recurring and subscription-based billing and revenue recognition principles, including ASC 606. Experience working with customer contracts, Statements of Work and purchase orders. Preferred Experience Bachelor's degree in accounting or a related field. At least 1 year of experience using NetSuite. Experience working at a software development, life sciences or professional services company. Experience supporting system integrations and process automation. Strong Google Workspace skills. Required Skills & Abilities Highly organised, with the ability to manage competing deadlines. Strong attention to detail and commitment to accuracy. Self-motivated to deliver detail-oriented results with minimal supervision. Proactive process improvement mindset. Disciplined in following defined processes and controls. Professionally succinct business communicator, both verbally and in writing. Able to identify discrepancies and investigate them through to resolution. Strong understanding of the relationship between contracts, time recording, billing and revenue. Customer-focused approach to invoice and account queries. Able to handle confidential and commercially sensitive information appropriately. Comfortable working in a changing, fast-growing and international SaaS environment. What We Offer At Sapio Sciences, we recognise that our people are our greatest strength. That's why we're proud to offer: A competitive salary and benefits package Vitality private medical insurance Royal London pension scheme 25 days annual leave plus UK bank holidays A comprehensive onboarding and training programme Ongoing opportunities for professional growth and development A collaborative, inclusive, and supportive work environment Our People At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values—what we proudly call The Sapio Seven, aka EMBRACE : - E mbrace the future - M ake a difference - B e true partners - R emember why we're here - A ct with empathy - C ommit to transparency - E xcel in quality These values shape how we work, how we grow, and how we deliver impact for our clients every day. Reasonable Adjustments We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application, interview & assessment process, please let us know. We will work with you to support your needs in confidence. Equal Opportunity Sapio Sciences hires based on merit, capability, and potential. Selection decisions are made using job-related criteria aligned to the needs of our customers and business. We are an equal opportunity employer and do not discriminate based on any characteristic protected by applicable law.