Revenue Cycle Manager (Athenahealth) — Remote, India

Revenue Cycle Manager (Athenahealth) — Remote, India Full-Time | Based in New Delhi (NCR) or Pune | Remote | ₹14–18 LPA CTC | Evening IST (US Central Time morning overlap) About Remix Medical Remix Medical is a US-based medical practice running our revenue cycle on athenahealth (athenaOne). We are hiring a Revenue Cycle Manager to own our entire RCM division end-to-end from India — leading the team that works our day-to-day billing and AR, while staying hands-on enough to step into athena and work claims directly whenever the team needs it. You will report to US practice leadership, interact with the US team frequently, and be the single point of accountability for the financial health of the revenue cycle. About the Role This is the most senior RCM seat in our India operation. You own the function: the team, the workflows, the numbers, and the relationship with US leadership. You are senior enough to lead, build, and report on the entire division, and you remain hands-on enough to work charges, denials, AR, or postings directly in athenahealth when volume, coverage, or complexity requires it. You will be measured on clean claims submitted, denials worked down, AR days controlled, and cash collected. What You’ll Own Division Leadership & Team Management Own the entire RCM division as the in-country leader, reporting directly to US practice leadership. Build, manage, and grow the RCM team: hiring, onboarding, training, coaching, and performance management. Allocate workloads and queues across the team, prioritized by payer, dollar value, and timely-filing risk. QA and audit the team’s work — charge entry, claims, denials, postings — and hold the bar on accuracy. Create and maintain SOPs, worklist structures, and process standards across the function. Serve as the escalation point for complex denials and payer issues the team cannot resolve. Hands-On RCM & Athenahealth Stay genuinely hands-on in athenahealth (athenaOne) — step in to work charges, denials, AR, and postings directly when needed. You lead from the front, not just from a dashboard. Maintain personal command of the full athena workflow — charge review, claim submission, denial management, AR follow-up, and payment posting. Own athena worklists, saved searches, holds, kick reasons, and reporting at the division level. Reporting, Metrics & US Collaboration Own division-level KPIs: clean-claim rate, denial rate, AR days, aging, net collection rate, and cash posted. Deliver agile, high-frequency reporting to US leadership — daily/weekly status, AR snapshots, denial trends, and exception flags — and turn ad-hoc reporting requests around fast. Interact frequently and directly with US practice leadership, providers, and staff as the owner of RCM performance. Communicate proactively: surface risks, trends, and roadblocks before they become problems. Required Qualifications Recent, hands-on athenahealth (athenaOne) experience — mandatory. You must be able to step in and work claims, denials, AR, and postings yourself, not just oversee. Minimum 8 years of US healthcare revenue cycle experience, with at least 3 years leading or managing an RCM team. Proven ownership of RCM KPIs (clean-claim rate, denial rate, AR days, net collections) for US-based healthcare clients. Direct experience supporting US-based healthcare practices or companies. Be ready to name them, your role, the team size you managed, and your tenure. Strong working knowledge of the US payer landscape — Medicare (Original and Advantage), Medicaid (federal and state variations), and major commercial payers — and the denial, appeals, and timely-filing rules across them. Comfort with CPT, ICD-10, HCPCS, and modifiers to the extent needed to lead RCM (coding ownership not required). Excellent written and spoken English. This role lives in frequent, direct communication with US leadership; a short voice screening will be part of the interview. Strong reporting fluency: Excel (pivot tables, lookups, formulas) and the ability to build and turn around clear AR and KPI reporting quickly. Sound judgment around HIPAA and PHI handling in a remote work environment. Location: New Delhi (NCR) or Pune only for this posting. Ability to consistently work an evening IST shift with overlap into US Central Time mornings. No overnight shift required. Bachelor’s degree (B.Com, B.Sc., or related field). Preferred Qualifications HFMA CRCR, CPC (AAPC), CPB, CCS (AHIMA), or equivalent RCM/coding/billing credential. MBA or equivalent management education — a plus, not required. US ambulatory or physician-group RCM leadership experience (not just hospital billing). Experience standing up or scaling an offshore RCM team for a US practice. Experience building athena dashboards, saved searches, or workflow customizations. Experience with Bill.com, integrated payment processors, or athenahealth Marketplace tools. What You’ll Bring Hands-on leadership — able to work the queue yourself, and senior enough to lead the whole function. Ownership of outcomes, not just activity — you are accountable for the cash. Calm, clear, frequent communication with US stakeholders across time zones. Bias toward fixing upstream root causes, not just clearing work items. Discipline around metrics, documentation, and SOPs. Discretion and integrity with sensitive financial and patient information. Schedule, Location, and Compensation Full-time, fully remote from India. Candidate must be based in New Delhi (NCR) or Pune. Working hours: evening IST with partial overlap into US Central Time mornings. No overnight shift. CTC: ₹14,00,000–₹18,00,000 per annum , based on RCM leadership depth, athena command, team-management track record, and US client tenure. Exceptional candidates may be considered above this range. Group health insurance for employee and family, equipment allowance, internet/WFH stipend, performance bonus, and statutory benefits as per Indian labor law. Direct reporting line to US-based practice leadership. How to Apply Submit your resume along with a short note (5–7 sentences) covering: Your hands-on athenahealth experience — which areas, how recent — and confirm you can still work claims, denials, and AR directly. The size and structure of the RCM team(s) you have managed, and the US healthcare clients or practices you supported (role, team size, tenure). The RCM KPIs you have owned and the results you drove (e.g., AR days reduced, denial rate, clean-claim rate, collection improvements). How you report to and communicate with US stakeholders, and your typical reporting cadence. Your current location (New Delhi/NCR or Pune) and your current/most recent CTC. Strongest candidates will combine genuine hands-on athenahealth command, a track record of leading US RCM teams and KPIs, and crisp, high-frequency communication with US leadership. Equal Opportunity We evaluate applicants based on qualifications, experience, and ability to perform the role, and we welcome candidates from all backgrounds.