Revenue Cycle Training Specialist

JOB SUM M ARY The primary purpose of this position is to develop and train world-class best practices in pre-billing, billing, collections, and accounts receivable functions in the home health and hospice industry. DUTIES & RESP O NSIBI L ITI E S Support the accounts receivable functions under the supervision of the Learning and Development Leader. Train, monitor, and update the policies and procedures surrounding the revenue cycle, accounts receivable, and current government regulations for home health and hospice. Assist agencies in the development and use of accounting policies and procedures, and establish a great rapport in and between departments so that each can realize the importance of accurate reporting procedures. Partner with RC Portfolio Leaders to develop training opportunities for staff, further enhancing the impact of the portfolios and the company. Partner s wit h Executive Dire ctors and/or RC Portfolio Leaders to p r ovi d e t r aining to Biller s and Billing Managers . Utilizes ticketing software to track trends of support/education needs. Develop and maintain reporting metrics to identify agencies that need additional support through training and education—developing plans with EDs and RCPLs to enhance the field results. Pioneering the creation of best practices for Service Center and Field in a manner that is easy to understand and adopt into practice. Create methods that are engaging and easy to absorb. Establishes and maintain s positive and colla b orat i ve working r elat i onships w i th AR Serv ic e C enter R e s ou r ces, Biller s / B illing Managers, othe r RC Portfolio Leaders, and p a yo r s . Maintains a comprehensive working knowledge of payor contracts and ensures that agencies are billing and collecting according to contract provisions, and adjusts training courses accordingly. Prote c ts the confident i ality of pat i ent and a g en c y in f ormat i on th r ough effect i ve c ontro ls and combined ef f ort s with billing oper a tions . The above sta t ement s are intended to provide a representative summary of the major duties and responsibilities typically per f o r med by incumbe n ts of this job . The incum b ents m a y be r equested to pe r fo r m job-related task s ot h er than those stated in this d escript i on . JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) At least three years’ experience in health care billing and collections management Experience in home health and/or hospice operations ​ Demonstrated experience in LMS development with configuration skills. Ability to exercis e disc r et i on and independent judgment and demonstr a te effective communication , negotiati on, and public r el a tions s kills . Demons trate d capability to manage detailed information accurately . Ability to work tactfull y and collabor a t i ve l y with collea gu es, pee r s, servi c e c en t er p ersonnel , referral s our c es, and payers . Demonstrate s ingenuity , a utonomy, assert i vene s s , fl e xibility, and cooperat i on in perfo r ming jo b responsibilities . Experience with in Home Care Home Base, Waystar, Availity, Medicare Administration Contractors (MACs) portals , etc., with the ability to train staff in software systems and processes. Why Join Us At Pennant Services, we don’t just manage—we lead like owners . Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. Location: Remote Wage: $70,000 - $80,000 Type: Full-Time What sets us apart: Empowered, autonomous leadership supported by centralized resources A work-life balance that supports personal well-being Full benefits package: medical, dental, vision, 401(k) with match Generous PTO, holidays, and professional development A culture built around our core values—CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership About Pennant Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed. Learn more at: www.pennantgroup.com Pennant Service Center 1675 E. Riverside Drive, Suite 150 Eagle, ID 83616 #Remote The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.