Job Requirements
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
Phenom is seeking an analytical, business-oriented Revenue Operations Analyst – Account Management to support the day-to-day operating rhythm of our global Account Management teams. In this role, you will partner closely with the Director, Revenue Operations and AM leaders by building reports, keeping data accurate, and providing tactical support to the AM organization. This is a great opportunity for someone early in their RevOps career to bring their strengths in working with systems, numbers, and GTM teams to contribute to improving operational excellence and driving retention and expansion across the customer base.
(If based within 50 miles of Ambler, PA, this would be hybrid 3 days/week on-site.)
What You'll Do
Build, maintain, and enhance Salesforce reports and dashboards for the Account Management organization covering renewals, expansion pipeline, product adoption, and account health.
Support the AM organization with day-to-day questions on data, reports, territories, and basic CRM workflows.
Maintain data quality by running regular audits on accounts, contacts, and opportunities, and coordinating clean-up and process improvements.
Assist with testing, deployment, and adoption of GTM systems and process changes that impact AM.
Help with quota loading, attainment tracking, and basic incentive/commission operations for AM in partnership with Revenue Operations and Finance.
Execute ad hoc analyses to inform leadership decisions and strategic initiatives.
Document AM processes, definitions, and reporting standards to enable self-serve insights and consistent execution across global teams.
What You’ve Done
1–3+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a similar analytical role in a B2B SaaS or Applied AI environment.
Bachelor's degree and or related experience.
Hands-on experience with Salesforce (or a comparable CRM) building reports and dashboards, troubleshooting data issues, and supporting users.
Strong proficiency with spreadsheets (Google Sheets or Excel) for analysis, data cleaning, and lightweight modeling.
Experience working with post-sale motions (Account Management or Customer Success), such as renewals and expansion, is a plus.
Proven track record of managing multiple requests, organizing work, and meeting deadlines in a fast-paced, scaling environment.
Clear, confident communicator who can translate data into simple narratives for business stakeholders and collaborate effectively with global teams.
Salary
Expected salary range $75,000 - $85,000
Please note the Salary range is subject to change in the future in accordance with Phenom’s policies
Benefits
We want you to be your best self and to pursue your passions!
Benefits/programs to support holistic employee health
Flexible hours and working schedules
Growing organization with career pathing and development opportunities
Tons of perks and extras in every location for all Phenoms!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
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