Revenue Operations Lead

Who are we? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise , offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner. By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security. Key figures 350+ employees across 14 offices in 11 European countries 30+ nationalities represented, average age: 32 10,000 corporate clients trust us €80M in revenue in 2025 , with a target of around €100M in 2026 Profitable for nearly two years Ranked for 7 consecutive years in the Financial Times FT1000 , among the fastest-growing European companies An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service A strong culture built around 4 core values Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together. Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA. Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact. Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability. Why join us? We operate at the heart of a strategic and fast-evolving sector : international payments for SMEs — a complex, high-potential market. We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally. Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously . You'll join an agile environment where your expertise has tangible impact , working alongside talent from top financial institutions. iBanFirst is profitable and backed by long-term investors: Xavier Niel and Bpifrance , historical shareholders, and Marlin Equity Partners , who joined in 2021 to support our international ambitions. Joining iBanFirst means joining a profitable, international, fast-growing company at a pivotal moment — where commercial transformation and data-driven decision-making are at the heart of our next phase of growth. Recruitment Context We are investing in building and strengthening our Revenue Operations function as iBanFirst enters a key phase of commercial transformation. With a new CRO on board and our commercial teams evolving across Europe, we are creating the conditions for a high-impact RevOps function that sits at the very centre of the business — a true intelligence hub for performance. This is a moment of real opportunity: the Rev Ops team will have direct visibility with the CEO and executive leadership, and will play a central role in shaping how iBanFirst grows across markets. Manager & Team You will report to Anne-Sophie Pradier , VP Revenue Operations & Partnerships. You will work hand-in-hand with Anne-Sophie and in close collaboration with Alexandre Schont (Chief Revenue Officer) , Anne-Sophie's N+1, who will be a key partner for strategic discussions on commercial performance. Your work will feed directly into decisions at CRO and executive level. The Revenue Operations team is structured around two complementary pillars: Revenue Operations — strategic analytics, KPI definition, funnel intelligence, business partnering with the CRO Sales Operations — execution-focused, working closely with country managers and commercial teams on process, CRM, and productivity You will be the RevOps specialist — working at the intersection of data, strategy, and commercial execution, with high visibility across the organisation. What will you do? With a cross-functional view of the full customer lifecycle — acquisition, closing, retention — you will be a key driver of alignment between our Sales, Marketing, and Customer Success teams across multiple markets. You are equal parts data cruncher and strategic partner: as comfortable diving into the numbers as you are presenting insights to leadership. Key responsibilities: Business Performance Analysis & Insights: Build and own a unified view of the revenue funnel , from lead generation to client upsell Track and analyse key revenue metrics: ARR, NRR, churn, LTV, conversion rates by stage and market Define and align company-wide KPIs in close collaboration with Anne-Sophie and the CRO — ensuring the whole organisation speaks the same language on performance Deliver actionable insights to support go-to-market decisions and executive reviews Sales, Marketing & CS Alignment: Identify and resolve friction points across teams to streamline the customer journey Define and maintain shared definitions, metrics, and processes across functions Lead cross-functional projects to improve the end-to-end customer lifecycle Tech Stack & CRM: Oversee the integration and consistency of the GTM tech stack (CRM, marketing automation, CS tools, revenue intelligence platforms) Ensure data quality and integrity across the full funnel Forecasting & Strategic Planning: Contribute to revenue forecasting and commercial planning exercises Model growth scenarios and market prioritisation frameworks AI & Efficiency: Drive AI adoption initiatives within the commercial teams — identifying concrete use cases to increase team efficiency and impact Role Objectives First 3 months: Get fully up to speed with iBanFirst's commercial model, data infrastructure, and existing reporting Build strong working relationships with Anne-Sophie, Alexandre Schont, and key business stakeholders across Sales, Marketing, and Customer Success Develop a clear view of the current state of KPI definition and funnel tracking First 6 months: Define and align the company's core revenue KPIs — the top priority for this role Deliver a reliable, decision-grade view of the revenue funnel across markets Establish a regular cadence of insights and business reviews with senior leadership First 12 months: Be recognised as the intelligence hub of the commercial organisation — the team people come to for answers on business performance Have a measurable impact on the quality of go-to-market decisions Contribute to at least one strategic initiative (AI, commercial transformation, or planning) What do you bring? Experience: 5–7 years of experience in Revenue Operations, Sales Operations, Business Operations, or a business analyst role in a B2B environment Proven track record of turning complex data into clear, actionable insights that drive commercial decisions Experience working cross-functionally with Sales, Marketing, and/or Customer Success teams Must-have skills: Strong analytical mindset — you are a data cruncher at heart; you live in the numbers and know how to make them tell a story BI tools proficiency — hands-on experience with Power BI, Metabase, Tableau, or equivalent; Excel/Google Sheets at an advanced level Entrepreneurial spirit — you don't wait to be told; you identify opportunities, take initiative, and are energised by having real impact in a fast-moving environment Cross-functional collaboration — you build trust across teams, communicate clearly with both technical and non-technical stakeholders, and know how to align diverse teams around shared goals Salesforce or equivalent CRM — comfortable working with CRM data; Salesforce experience is a strong plus Fluent in both French and English Nice to have: Experience in fintech, payments, or B2B SaaS — especially familiarity with SaaS metrics (ARR, NRR, LTV, CAC…) Previous exposure to revenue forecasting or commercial planning Experience with AI tools in a commercial or operational context What do we offer? Permanent contract (CDI) Location: Paris (Porte Maillot) Hybrid work policy: Office-first culture — approximately 1 day/week remote. Travel to European offices ~2 times per quarter. Why this is a great opportunity: High visibility from day one — direct exposure to the CEO, CRO, and executive leadership team; your work shapes decisions at the top A pivotal moment — iBanFirst is transforming its commercial organisation; you will be a key architect of that transformation Real strategic impact — this is not a support role; it's a central, decision-driving function that the business relies on Entrepreneurial environment — flat hierarchy, fast decisions, and the space to build and own your scope AI at the forefront — you'll be part of initiatives to bring AI into the commercial teams, in a company that takes technology seriously Benefits: Swile meal card AXA health insurance 50% commuter benefit reimbursement RTT (extra paid days off) Gymlib subscription Paid parental leave Company-wide events, team offsites, and social activities Recruitment Process 1. Screening call with Malorie Petitjean (Talent Acquisition Specialist) — 30 minutes – remote (Teams) — Purpose: General fit, motivation, salary expectations, availability 2. Interview with Anne-Sophie Pradier (VP Revenue Operations & Partnerships) — 30 minutes – remote (Teams) — Purpose: Role fit, analytical mindset, strategic vision, team fit 3. Case study with Anne-Sophie Pradier — 45 minutes – remote or in-person — Purpose: Practical assessment of analytical thinking, data approach, and RevOps problem-solving 4. Final round with Alexandre Schont (Chief Revenue Officer) — remote or in-person — Purpose: Leadership validation, strategic alignment, long-term potential ____________________________ #LI-MP1 #LI-onsite / #LI-hybrid / #LI-remote