Revenue Operations Manager

Job Title: Revenue Operations Manager Job Location: Great Falls, MT Department: Revenue Operations Reports to: Chief Revenue Officer Employment Type: Full-Time, Exempt Job Overview: Vision Net, Montana’s state-wide fiber optic network and premier data center provider, is seeking a highly skilled and experienced Revenue Operations Manager to join our dynamic team. The Revenue Operations Manager is responsible for optimizing and managing the end-to-end revenue life cycle of telecommunications products and services. This role ensures accurate customer contract administration, revenue assurance, sales operations alignment, commission management, and reporting. The position serves as a bridge between Sales, Order Management, Marketing, Finance, Service Delivery, and Network Operations to maximize revenue capture, improve operational efficiency, and enhance customer experience. This position demands excellent communication skills and a professional demeanor, sharp attention to detail, and an ability to work collaboratively. The ideal candidate brings a proactive mindset, a positive attitude and the energy to drive continued company growth. This position will regularly interact with every department leader and the Executive Leadership team; as such, the candidate must be capable of condensing large amounts of information into a concise presentation and delivery both verbally and written. Essential Job Duties and Key Responsibilities: Revenue Operations Management Own the order-to-cash lifecycle from contract execution through billing. Monitor and improve revenue workflows to reduce leakage. Recommend operational controls that ensure accurate customer invoicing and revenue recognition. Develop revenue assurance programs to identify unbilled services, rating discrepancies, and revenue leakage. Perform reconciliations between OSS, BSS, CRM, and ERP platforms. Develop and maintain key metric dashboards for executive leadership accurately tracking MRR, ARR and other defined measures. Lead cause analysis and corrective actions for revenue-impacting issues. Identify workflow automation opportunities. Lead and document continuous improvement initiatives Sales Operations Support quoting, pricing, contract administration, and deal desk functions. Maintain product catalogs and pricing structures. Validate profitability and margin targets for new service offerings. Manage sales commission and incentive calculations Additional Job Duties and Responsibilities: Perform other duties and responsibilities as required or assigned. Knowledge, Skills, and Abilities: Experience : 5+ years of proven experience in revenue operations, sales, marketing accounting, or related experience, preferably in telecommunications that demonstrates the ability to undertake this role. Technical Domain Expertise : OSS/BSS systems CRM platforms ERP systems Advanced Excel and Power BI Revenue analytics and reporting Education : Bachelor’s degree required. Master’s preferred. A combination of education and work experience which demonstrates the ability to fulfill the job requirements is equally acceptable. Certified Revenue Management Professional (CRMP) credential is also preferred. Travel Requirements : Limited. Less than 10% on an as needed basis only. Working Conditions: Full-time in office. Hybrid schedule eligible to the right candidate. Sitting or standing for extended periods of time. Reasonable accommodation for individuals with disabilities will be made. Benefits include: Annual bonus 401(k) match Health and Life benefits Paid Time Off Training and Educational support Additional Information: This job description is not intended to be all-inclusive. An employee will also perform other related business duties as assigned. Vision Net reserves the right to revise or change job duties and responsibilities. This job description does not constitute a written or implied contract of employment.