Revenue Operations Manager (f/m/x)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one? This role requires office attendance in Dublin / Berlin/ Munich / London Join our dynamic Performance team within Revenue Operations, where we focus on all aspects of performance within the Go-To-Market organization. Our small but mighty team is responsible for designing sales compensation plans & incentives, ensuring accurate and timely commission payouts, resolving payout disputes, and analyzing data trends to ensure alignment between company strategy and reps' performance. This role offers an exciting opportunity to learn and contribute as we're currently scaling our compensation and performance monitoring systems and processes. We're looking for someone with strong business acumen — or a genuine desire to deepen it — who can connect commission mechanics to the wider commercial picture, paired with high empathy : the ability to handle sensitive pay conversations with care, see issues from the rep's perspective, and build trust across the organization. Role Responsibilities: What you'll do Commissions reconciliation — Own the monthly commissions cycle end to end: calculate, validate, and reconcile payouts against attainment and crediting data, investigate variances, and produce the accurate per-employee commissions file for timely payroll handover. Dispute resolution — Serve as the first point of contact for commission queries and disputes, investigating discrepancies, documenting root causes and resolutions, and communicating outcomes to reps and managers with clarity and empathy. Compensation design — Contribute to incentive structures across GTM roles, including modelling alternative plan options, performing cost analysis, and providing data-backed recommendations on accelerators, thresholds, and plan changes. Reporting & communication — Develop dashboards, reports, and documentation that communicate commission results, attainment trends, and plan changes in a succinct, easy-to-understand way to all levels of the organization, from individual reps to senior leadership. Stakeholder management — Work with and positively influence cross-functional teams including Sales, Finance, and People Operations to align on compensation processes, resolve exceptions, and support timely payroll handover. Process optimisation — Continuously improve commission workflows by identifying automation opportunities and leveraging AI tools (including Claude) to streamline analysis, reduce manual effort, and enable the team to focus on higher-value work. Role Requirements: What you need to succeed 3–5 years of experience in Sales Compensation, Commissions, Revenue Operations, or a closely related analytical role within a B2B SaaS environment. Demonstrated experience administering commission processes — calculating, reconciling, and validating payouts — with a strong grasp of plan mechanics such as accelerators, draw structures, and multi-metric plans. Strong business acumen, or a clear appetite to develop it: you understand (or want to understand) how compensation connects to revenue, behavior, and company strategy. High empathy and sound judgement when handling sensitive pay matters and resolving disputes, with the ability to stay calm, fair, and constructive under pressure. Experience with Everstage or a comparable ICM platform (Xactly, CaptivateIQ, Varicent, etc.). Strong proficiency in Google Sheets or Excel, including advanced modelling; familiarity with data sources such as Salesforce and Snowflake. Demonstrated experience working, collaborating, and communicating with multiple stakeholders and cross-functional teams — you can translate complex compensation mechanics into clear, accessible language for non-technical audiences. Strong presentation and documentation skills — you can turn data and analysis into compelling narratives for sales leaders and senior management. SQL proficiency is a plus. Why Personio Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. This role is office-based, with 3 days per week in your contracted office. The remaining days can be worked from home. You will also have 20 Flex Days per year to work remotely from other locations. Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work: Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years Make an impact on the environment and society with 1 (fully paid) Impact Day Receive generous family leave, child support, mental health support, and sabbatical opportunities We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch