Description
Position Description:
The Revenue and Property Operations Manager will support Property Management leadership across three areas: revenue management tool administration and pricing accuracy, personnel management for onsite operations roles, and quality assurance/control across our Hospitality at Home service model. This is a hands-on, deputy-level seat reporting into the VP of Property Management, with direct exposure to a Q4 revenue management tool rollout.
Duties/Responsibilities:
Revenue Management & Pricing (approx. 1/3)
Serve as day-to-day administrator, trainer, and troubleshooter for the selected revenue management tool
Audit lease files for accuracy
Pricing workbooks review for accuracy
Verify amenity pricing is correctly reflected across the portfolio and at new properties at startup
Generate renewal pricing and oversight across the portfolio.
Coordinate the distribution and interpretation of market data to the property leasing and management teams to ensure our pricing strategy is aligned with the market.
Confirm new projects are accurately built out in Yardi (in coordination with Yardi system ownership)
Support the CFO on revenue management tool evaluation and Q4 rollout and ongoing tool use and troubleshooting
-Monitoring Collections & relationship with collection agency.
-Budget & forecasting support during budget season
Personnel Management (approx. 1/3)
Screen and interview candidates for Assistant Property Manager, and Property Manager openings and assistance with interviewing Leasing roles portfolio wide assists with hiring of Leasing Consultants.
Train incoming team members (in coordination with existing PM training ownership)
Monitor timecard accuracy across onsite teams
Provide on-site coverage when an APM or PM seat is vacant or the incumbent is on PTO
QAQC & Operations (approx. 1/3)
Conduct lease audits, including evaluation and use of the Surface.AI platform
Understand all tech systems and provide some level of support when needed.
Create, implement, and track select Operational SOPs
Ensure onsite teams are trained on and following the Hospitality at Home service model
Support select additional operations projects as assigned
Requirements
Required Skills/Abilities:
5+ years in multifamily property operations, revenue management, or a closely related role
Yardi experience required
Strong Excel and analytical skills; comfortable auditing financial/pricing data for errors
Experience with hiring, interviewing, or training frontline property staff a plus
Comfortable in a hybrid analyst/people-manager/auditor role — this is not a single-lane desk job
Education and Experience:
Bachelor's degree Preferred or related field and/or equivalent experience.
At least 5 years of multifamily property operations experience required.
Experience with Yardi/Funnel and Revenue Mgt Tool preferred.
Classification: Exempt
Expected Hours of Work This is a full-time Hybrid position: 40 hrs. /wk. 4 days a week on site, (flexibility on the hours), 1 day remote.
Days and hours of work are Monday through Friday: 8:30a.m. to 5:00p.m.
Lunch break is 30 minutes daily.
Compensation:
$75,000-$85,000 per year
, PTO, MN Paid Family and Medical leave, benefits eligibility. ONC Stipend, ONC hours and Snow plow After hours paid at time and 1/2. Full benefits, medical, vision, dental, HSA, (employer contributions). Basic Life insurance employer paid, 401k match up to 4%. Virtual clinic (employer paid) Company sponsored events, wellness programs.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.